Boots
166-172, QUEENSWAY, LONDON, W2 6LYContact details and opening times
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Reviews
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Review titled Misleading advertising of a service that is not supported
Rated 1 star out of 5
by Tom - Posted on 25 October 2024
Boots appears on the list of chemists who offer free Covid tests for immunocompromised patients but on several occasions have denied any knowledge of offering this service and refused to supply tests to my wife (who does qualify). I visited recently (because my wife had caught Covid) and was isolating at home and the staff and pharmacists had no knowledge of the scheme. They called the store manager who also denied any knowledge of the scheme even after I showed them their name on the NHS App! I persisted and they did finally give me a pack of tests "just to get rid of me", I think, still denying any knowledge of the scheme. Boots as an organisation need to train its staff better, as it is very hit and miss at various stores in the vicinity as to whether they know of the scheme or not. When I return for more tests I hope they have been trained correctly and know precisely what they need to do to supply these tests under this NHS scheme.
Visited October 2024
Review titled Boots
Replied on 25 October 2024
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots website or our customer care telephone number, we would be happy to discuss your concerns further.