Boots
57 THE ASHLEY CENTRE, EPSOM, SURREY, KT18 5DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful experience of pharmacy first
Rated 1 star out of 5
by C Keulen - Posted on 13 April 2025
I presented at this pharmacy today seeking consultation with a pharmacist due to tonsillitis. I was left waiting for 45 minutes to be told I'd have to go elsewhere due the pharmacist not having 'the kit'. I then went elsewhere only to be told he (the pharmacist) should have prescribed as I had described having white patches on my tonsils. I was inconvenienced massively, especially as I was feeling unwell and had a small child with me who also had to endure the wait, the drive and then a further drive to another pharmacist. Awful service. The pharmacists clearly don't want to help.
Visited April 2025
Review titled Boots
Replied on 14 April 2025
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots.com website or our customer care telephone number, we would be happy to discuss your concerns further.
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Review titled Pompous. Unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2024
Went to get over the counter migraine relief pills which I've bought in supermarkets. Not here! Had to fill in a form before being 'approved' by a young pompous white coat. What makes it worse, is there is only 2 tablets in a pack and they refused to sell me more than one! Absolutely pathetic and unhelpful. I'll just have to go back to sainsbury's in future.
Visited December 2024
Boots has not yet replied.
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Review titled Flu Vaccination
Rated 1 star out of 5
by Richard Hartfield - Posted on 17 October 2024
Boots, Epsom, Confirmed appointment; 15:45 15/10/24 Arrived for Appointment;15:40 15/10/24 Departed Boots store; 16:05 15/10/24 without being seen, therefore no vaccination. The Pharmacy team could not locate the vaccination Practitioner. Atrocious non-service by this Boots store, not even an apology.
Visited October 2024
Review titled Boots
Replied on 18 October 2024
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots website or our customer care telephone number, we would be happy to discuss your concerns further.