Boots
UNIT 3, CAMBRIDGE RETAIL PARK, NEWMARKET ROAD, CAMBRIDGE, CB5 8WRContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Boots.
Reviews
-
Review titled Poor customer service and stock management
Rated 2 stars out of 5
by Anonymous - Posted on 25 March 2025
I recently visited Boots pharmacy department (Cambridge Retail Park CB5) and, unfortunately, my experience was quite disappointing. I had a prescription that I was eager to fill, but upon arrival, I was informed that the medication was out of stock. While I understand that shortages can happen, the way the situation was handled left much to be desired. The staff member was not only unhelpful but also seemed indifferent to my concerns. I expected at least a simple apology for the inconvenience, but that was not the case. Instead, I was met with a lack of empathy and a dismissive attitude, which made the experience even more frustrating. Customer service is crucial in the healthcare field, and it’s disappointing to see such a lack of it at Boots Pharmacy.7 I hope they can improve their communication and customer care in the future, as it significantly impacts their patients' overall experience. I would recommend looking for another pharmacy where you can receive better service and support.
Visited March 2025
Review titled Boots
Replied on 25 March 2025
Thank you for sharing your concerns. We pride ourselves on delivering the very best in clinical and customer care so if you could get in touch via our boots.com website or our customer care telephone number, we would be happy to discuss your concerns further.