Boots
59 BROADMEAD, BRISTOL, BS1 3EDContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Boots.
Reviews
-
Review titled Fantastic service
Rated 5 stars out of 5
by D Donaldson - Posted on 22 July 2023
I would like to praise the service I have received by the pharmacist & assistant in my local Boots in Egremont, Cumbria. It has been a very stressful few months trying to get hold of my daughter’s medications but the support we have received has been fantastic nothing has been too much for them. Thanks so much it is really appreciated.
Visited July 2023
Boots has not yet replied.
-
Review titled Total rubbish
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2023
I had a prescription signed off for my insulin by my doctor this pharmacy sat on this for 10 days not telling me they did not have a fridge only when I went in to inquire did they tell me this. They have my contact details but didn't think to inform me on such important medication, total rubbish pharmacy
Visited July 2023
Boots has not yet replied.
-
Review titled Worse and worse
Rated 1 star out of 5
by John M - Posted on 07 June 2023
A couple of years ago, I was able to re-order the same items at the same time as I collected a prescription. This worked just fine. Then I was told I had to submit a re-order form a week ahead of the due date, which placed the responsibility on me to remember to re-order in good time. Still no great problem, but Boots (Sale m33) now started to have problems producing the items on the appropriate date. Last visit, three months ago, I was told that I could no longer do this but now had to re-order online (fortunately, I am comfortable with online systems, but what if I wasn't?). I was a little annoyed that I had not been told on my previous visit that this change was coming but they did accept the re-order form "just this once". Last week I re-ordered my BP medications via the Boots web site and got a confirmatory email saying that the order would be ready today. When I tried to collect I was told that the branch had no knowledge of any order and that I should refer to my GP. I checked the online 'order progress' which recorded the receipt of the order but did not show the 'order sent to GP' action as completed. The Boots website tells me, if I have a query about progress, to speak to the branch, but the branch had already told me that they knew nothing about the order. I finally emailed Boots "customer service" and await an explanation. To resolve the issue, I contacted my GP who has issued a new prescription to cover this requirement. Boots' service has gone from satisfactory to unacceptable and this will be the last prescription order I will place with them. They constantly seem to be under-staffed; queues are not unusual and waits can be lengthy. I am fortunate in having a couple of independent pharmacies within walking distance, so it is no problem changing provider but I sympathise with anyone who has to put up with this appallingly cavalier attitude to customer service.
Visited June 2023
Boots has not yet replied.
-
Review titled Never have my medication
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2023
Whenever I order medication through my GP the prescription goes to my local Boots pharmacy. However, they never seem to have everything. One time I took a prescription from a hospital for eye drops and they just said they didn't have them and just gave the prescription back to me. They did not even make any attempt to get them in. I went to another pharmacy who did answer the phone and who did have them. This time I waited 9 days before collecting my prescription. No text to say it was ready so I tried to telephone Boots. No answer at all from the store. Neither the pharmacy or general enquiries bothered to answer my call. I called my GP who confirmed that they had sent the prescriptions six days earlier. When I arrived at Boots and after a twenty minute queue, I was told that it was being checked. Another wait. When I finally received the prescription they both had an item unavailable. One was for an item that I saw on the shelf and another was eye drops for glaucoma. They just never seem to have eye drops. I have, in the past, had to get another prescription from the GP and go to another pharmacy that does have them. When I arrived home, I then found that they have given me the wrong medication again. They do not read their own notes. I cannot have anything that contains orange flavouring. Another trip tomorrow to get them to change it. I should change my pharmacy, inspite of the fact that they are the only one within walking distance and I don't drive.
Visited June 2023
Boots has not yet replied.
-
Review titled Prescription never ready on due date
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2023
Boots Brunswick Centre wc1n I ordered repeat prescription for my mother early because she would run short of her medication over the bank holiday weekend. I wanted her prescription to be given to me all at once so I do not have to go back several times for each item and have to wait inthe queue for 30 to 40 min each time for the same prescription to be filled. Boots the Chemist did not have it ready a on due date. They didn't give my mum's eyedrops Memantine Cetra cream, mouthwash and they didn't give me my eyedrops and I have Glaucoma. They never have my medication ready ontime. They text me saying prescription is ready for collection when I go to collect it I'm told to come back for it later or the next day. The Dr sends the whole prescription for my mother to be Filled by Boots but the shop assistant/girls do not give it to me on date as prescribed. Boots does not fulfill it's duty to dispense medication as and when prescribed by the Doctor. Staff ignore you leave you standing at the counter 3-4mins like you're invisible. Poor customer service.
Visited April 2023
Boots has not yet replied.
-
Review titled Poor service at Goole
Rated 2 stars out of 5
by Anonymous - Posted on 04 May 2023
Often when collecting prescriptions they are either not ready/out of stock. I have tried several times in the past to book flu vaccinations but have never been successful- as with the medications they never seem to have vaccine supplies. I find the staff are reluctant to serve customers and “busy themselves “ behind the counter avoiding having to acknowledge customer who are simply ignored and left waiting.
Visited April 2023
Boots has not yet replied.
-
Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2023
I come to collect the prescription the next day of my GP visit. Boots Bude unable to deliver the service. The shop assistant ask me to come back later in the afternoon because they haven't got it in stock. Then I said, can I have the prescription ( because I am fortunate that there are 2 other pharmacy in the area ) and she replied they ordered it and out of the blue they got and if I can wait for 10 minutes. So I waited and got it. What is the shop assistant playing at in this scenario. Not the first, I experienced the sort of being ignored as if you are invisible and let you wait. I come to the point I cannot put up with this anymore. What an appaling customer service. They are working against their policy.
Visited March 2023
Boots has not yet replied.
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Yet again I went to Boots to pick up my prescription after receiving a text message saying it was ready. Yet again it was incomplete. Why can they not send a text message saying it is partially complete - is that really that difficult? When you try and complain to them you cannot do it online as it requires an order number which of course you do not have. I will be moving to another pharmacy immediately.
Visited January 2023
Boots has not yet replied.
-
Review titled No answer
Rated 1 star out of 5
by Anonymous - Posted on 16 January 2023
They cancelled my son's chicken pox vaccine which we have paid for due their air conditioning unit breaking and they have yet to contact us to rearrange the appointment. Me and my husband have been trying to ring them over the last 2 weeks and no answer. Sorry don't they know how to answer the phone is it because it's not a mobile as plenty of them use that when they are working
Visited January 2023
Boots has not yet replied.
-
Review titled Inefficiency personified in a company
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2023
Waited 10 days for standard prescription needed to make 3 trips to the pharmacy waiting at least 30 miniutes each time. Its agonising watching 3 or 4 suposidly trained profesionals behind the counter running about like they were on an easter egg hunt and acheiving nothing. Up to this point 12 days now still no medication and blood pressure now 150 / 95. Guess in the Uk today if your going to getsick better make it an A&E case of go to a third world country for Affordable treatment.
Visited January 2023
Boots has not yet replied.