Boyatt Pharmacy
LOCAL SHOPPING CENTRE, SHAKESPEARE ROAD, EASTLEIGH, HAMPSHIRE, SO50 4QPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Boyatt Pharmacy.
Reviews
-
Review titled Great Service
Rated 5 stars out of 5
by Jim Double - Posted on 08 March 2024
I was out of medication and needed a prescription in a hurry. I arrived just after lunch on Monday was greeted politely and my prescription had already been made up. Very efficient, friendly service, Thank you.
Visited March 2024
Boyatt Pharmacy has not yet replied.
-
Review titled Very slow service
Rated 2 stars out of 5
by Anonymous - Posted on 12 February 2024
Every time there seems to be such a long wait to be served. Today ten mins just stood there waiting for someone to acknowledge me and there were about six staff walking around maybe dedicate one member to be at the counter more please
Visited February 2024
Boyatt Pharmacy has not yet replied.
-
Review titled Really poor service - go elsewhere!
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
The service at the pharmacy, has deteriorated over the time. The new system of texting when prescriptions are ready doesn't work. I was sent two texts this week to advise me to collect my prescription, but when I arrived and the staff had spent over 30 minutes looking for it, the assistant then asked me whether I was sure that they had a prescription available to collect. It is complete chaos behind the counter! This inability to find made up prescriptions happens every time! Finally, they have now indicated that repeat prescriptions sent across from surgeries will take 5 days to process and make up. Unfortunately they made this decision without pre-warning their customers who have now been left waiting even longer to try to collect their medication. Having been patient, and hoping it would improve, I'm now voting with my feet and going elsewhere.
Visited June 2023
Review titled Boyatt Pharmacy
Replied on 07 June 2023
Thank you for taking the time to review Boyatt Pharmacy although we are disappointed to read the negative review of course. The waiting time you've experienced is not acceptable and we sincerely apologies for this. I will be discussing the text message service system and turnaround time of prescriptions with the team today to ensure we act immediately on improving the concerns you've kindly raised. Thank you again for taking the time to offer a review. Kind regards, Kris Operations Manager
-
Review titled Long wait
Rated 4 stars out of 5
by Anonymous - Posted on 01 June 2023
Had to wait 32 minutes for my meds as people that came in after me had theirs done before me the pharmacist said he was sorry he forgot me. You would think there would be a system in place so this wouldn't happen.
Visited May 2023
Review titled Boyatt Pharmacy
Replied on 07 June 2023
Thank you for taking the time to review Boyatt Pharmacy and offer the feedback on the experience you had. Our sincere apologies you had such a long wait and for the reason you state above as this is not acceptable. We have raised the matter in a team meeting to ensure no future issues similar to your experience happen again.
-
Review titled Vaccine
Rated 5 stars out of 5
by Kim - Posted on 10 December 2022
Looked after my husband and I brilliantly for our COVID and Flu vaccines, very friendly and efficient!
Visited November 2022
Review titled Boyatt Pharmacy
Replied on 07 June 2023
Thank you for taking the time to review Colehill Pharmacy with the kind words above. We'll be sure to pass this feedback to the team who will be most grateful