Bradley Stoke Pharmacy
BROOK WAY, BRADLEY STOKE, BRISTOL, SOUTH GLOUCESTERSHIRE, BS32 9DSContact details and opening times
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Review titled Unhelpful staff member
Rated 2 stars out of 5
by Anonymous - Posted on 22 August 2023
I went into the pharmacy to pick up my repeat prescription, and was unfortunately greeted by a rude staff member. Their first words to me were ‘is it the pill?’ in a condescending, patronising tone, to which I responded no. I felt like this was very judgemental and can only assume it was because I came in with my boyfriend. They then refused to give me my repeat prescription, which unfortunately I had ran out of. I wasn’t offered any way of getting my medication. The person’s facial expressions and general demeanour were not what I would expect, or of which I should not have to deal with when attempting to collect my prescription. One of the staff members behind the staff member I was chatting to said ‘shall we try and look it up on the system to help her’, which I can only assume was their way of highlighting that this particular colleague was being both unsupportive and unhelpful. I then was told to go to my GP surgery, and fortunately was met by a lovely receptionist who was helpful and polite. I have now decided to switch to another pharmacy after hearing similar stories about Bradley Stoke Pharmacy and unfortunately this isn’t my first difficulty with the pharmacy. I will not be recommending Bradley Stoke pharmacy to anyone I know, as this particular staff member was not someone I believe should be patient-facing. Very upset and disappointed with the poor/lack of service I received. I wanted to highlight that after transferring to a different pharmacy I have been able to receive my medication without any issues.
Visited August 2023
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