Bridge Cottage Pharmacy
Bridge Cottage Surgery, 41 High Street, Welwyn, Hertfordshire, AL6 9EFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long queues, and missing items
Rated 2 stars out of 5
by Mr John Fuller - Posted on 08 January 2023
Two members of my family have monthly repeat prescriptions, so we attend far too regularly. Why we can get a couple of months at a time as it would reduce the queues, and lessen monthly unpleasant experience but I digress. 9 out 10 times the queue for the pharmacy is over 30 minutes long, on this occasion it was 40 minutes. Simarly 9 out of 10 times i will be missing items requited and be given a owing slip meaning that I have to come back on another occasion and queue up yet again for another half hour or more. If only they would order sufficient quantities for the repeat items.
Visited January 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Eve Ferguson avery - Posted on 18 January 2023
I had really great service from all the team at this pharmacy they do so much to try and help and delivery service for prescription is amazing thank you so much
Visited January 2023
Bridge Cottage Pharmacy has not yet replied.
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Review titled Excellent pharmacy
Rated 5 stars out of 5
by Lorna - Posted on 20 December 2022
The team went over and above to help me when so many other pharmacies were out of stock and they were very reassuring and helpful. Thank you so much for your excellent service. You went over and above to help.
Visited December 2022
Bridge Cottage Pharmacy has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Henry miller - Posted on 09 December 2022
All the staff are so helpful and understanding, even when things are not going great,they turn it round so things turn out right,well done bridge cottage pharmacy, merry Christmas to all Regards Henry miller
Visited December 2022
Bridge Cottage Pharmacy has not yet replied.
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Review titled Excellent pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
I have been a patient of bridge cottage pharmacy for 20 years. All the staff are very good and helpful. I had my latest covid vaccination the other day. The pharmacists and staff who administer the injections are totally professional.
Visited November 2022
Bridge Cottage Pharmacy has not yet replied.
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Review titled Totally inefficient Pharmacy - not fit for purpose
Rated 5 stars out of 5
by Anonymous - Posted on 11 August 2018
After many years of increasing frustration and irritation, I have now transferred my pharmacy option to Lloyds Pharmacy across the road, who always provide an excellent service . We have lived in Welwyn and used this GP practice since 1986. I do understand that thie pharmacy is not run by the surgery but I strongly feel that the current providers should not be given this valuable space within the premises and the area could be utilised far more usefully or the provider changed asap. I cannot recall a single occasion when the collection of either my own or my husband's repeat prescriptions has gone smootly- they either deny receiving the electronic requests from the surgery or can't locate the bag amongst the appalling chaos of stacked up items, or don't provide the correct tablets or have a shortfall....I could go on....on one occasion we even had a Sunday home delivery we hadn't asked for, AFTER we had collected the tablets, with an issue date on the label before the one we had collected! The recent 'refurbishment' seems to have doubled the issues and my husband (who is elderly and frail after a stroke) and I are so tired of arguing with them every single time and being asked to wait ages or come back the next day, that we have finally given up.
Visited August 2018
Review titled Bridge Cottage Pharmacy
Replied on 11 August 2018
Thank you for your feedback for the Pharmacy which was passed for their response noted below: Dear Madam, I am very sorry to learn about the experiences you have had at Bridge Cottage Pharmacy. Since taking over the Pharmacy over two years ago, we have made several changes to the Pharmacy to improve the operations of the Pharmacy. We have done this to make the patient journey smoother with respect to obtaining their medicines. Unfortunately, we have fallen short with respect to the service that you have received. I understand your frustrations and would be grateful if you gave me the opportunity to discuss these with you. My email address is suraj@jadepharmacy.co.uk. Suraj Varia Co-Director