CARERX
UNITS 1-5, REAR OF 95-98, BANCROFT, HITCHIN, HERTFORDSHIRE, SG5 1NQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Caring and kind
Rated 5 stars out of 5
by Anonymous - Posted on 24 July 2024
Yesterday my mother went to this pharmacy for help and advise. She told me she was approached by a new lady working on the shop floor who asked her if she needed help. Not only did she give great advise she took the time to talk to and reassure my mother and told her to come back and talk if there was anything else she needed to know over my father's health issue which is worrying us all deeply. This is my thank you to her personally and we will all be back using your pharmacy. Lovely service. Lovely team. What a fantastic asset she is to your team
Visited July 2024
CARERX has not yet replied.
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Review titled Lovely service
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2024
What a turn around. It was nice to be greeted with a smile and a hello can I help you on walking in for my prescription. This lady stopped what she was doing with the shelves and served me immediately. It was lovely to have a chat with her while I waited for my prescription to be made up. This lady is so friendly and helpful. Fantastic service
Visited July 2024
CARERX has not yet replied.
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Review titled Great Pharmacy
Rated 5 stars out of 5
by Elsie Harris - Posted on 30 July 2024
I hadn't used this pharmacy for the last 6 months and visited last week and was amazed at the transformation. I was welcomed by a new member of staff (the lady with the northern accent, I didn’t catch her name unfortunately) who was very friendly and more than helped with my problem and query. She listened to me and what was wrong and advised to what medication and products would be best for me, I was surprised that she asked me if I was on any other medication but this really put me at ease that she knew the medications and was confident that she knew what she was talking about. It was nice to actually see someone on the shop floor too as I have previously had to wait for someone to come out from the back to serve me. The layout of the shop has also been changed and it was really easy to find everything that I needed as items are now grouped on the shelves in related sections together and not around the shop as they were before. I also bought a couple of special offer items as they were highlighted and stood out on the shelf to me instead of just being in a wire basket like they used to be previously. So overall, I can thoroughly recommend this pharmacy, it has changed beyond recognition since the days when it used to be Lloyds. They’re happy, helpful, knowledgeable and you can actually find things!! Well done Carerx
Visited July 2024
CARERX has not yet replied.
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Review titled All Good
Rated 5 stars out of 5
by Mrs Greaves - Posted on 26 June 2024
I visited the Pharmacy yesterday after receiving a text to collect my medication. I have had two new medications prescribed lately. There is a new scheme that the pharmacy will contact you to find out how you are getting on with the new meds, which I find reassuring. Yesterday a mature pharmacist spoke to me about some side effects and explained clearly what abbreviations were and what levels I should aim for with my diabetes and cholesterol. With lots of things nowadays it depends who you get- some people are more helpful and professional. Thank you!
Visited June 2024
CARERX has not yet replied.
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Review titled Breath of Fresh Air
Rated 4 stars out of 5
by Amanda Ward - Posted on 07 June 2024
Have previously had numerous bad experiences at this pharmacy, however on my visit today I was greeted by a new member of staff, a northern lady who was happy and smiley and knowledgeable and dealt with me very professionally. It was also nice to see someone behind the counter and serving (not sitting out the back chatting like I have experienced on my previous visits) She is a real breath of fresh air and I will definitely be back.
Visited June 2024
CARERX has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 09 November 2023
Horrible service, selling out of date products as well as mislabelling prices. Instead of acknowledging what is clearly their errors, they decided to be argumentative towards a clearly heavily pregnant lady. Please avoid this awful business.
Visited November 2023
CARERX has not yet replied.
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Review titled A disgrace
Rated 1 star out of 5
by Rob Shaw - Posted on 07 November 2023
Had to wait well over two hours once the prescription was sent to the chemist. 3 people chatting in the back leaving one poor person to deal with a very long queue. No phone contact number, cash only. Some of the people standing in the queue obviously not well, very very poor.
Visited October 2023
CARERX has not yet replied.