Cohens Chemist
BREIGHTMET HEALTH CENTRE, BREIGHTMET FOLD LANE, BOLTON, LANCASHIRE, BL2 6NTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Lack of drivers
Rated 2 stars out of 5
by Anonymous - Posted on 29 April 2023
Ordered 22.4.23. Not delivered by Friday 28.4.23. Phoned. Told me it was out for delivery. Did not arrive. Phoned 29.4.23. Told holding order waiting for one item from 13 items. Do not deliver over Bank Holiday so delivering Tuesday.Considering changing Chemist if lack of drivers continue.
Visited April 2023
Review titled Cohens Chemist
Replied on 02 May 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacies delivery service. Unfortunately we have recently had to make changes to the delivery service. This has impacted on the availability of drivers and also changes to the guidelines our pharmacies need to follow with regards to patient suitability. We have had to make these changes to enable us to continue to offer a free delivery service to our most vulnerable patients. I am sorry if this was not explained to you clearly by the team - we will ensure the manager is aware so they can reiterate this with the team. We are very sorry that you are considering using another pharmacy, if you do use Cohens again I hope you find the service vastly improved. The Cohens Group