Cohens Chemist
4 DICKSON HOUSE, CROWN HEIGHTS,ALENCON LNK, BASINGSTOKE, HAMPSHIRE, RG21 7AHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Incredibly slow and a long wait
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
Cohens chemist at Abbeymeads is painfully slow. Staff appear to have no sense of urgency no matter how long the queue is even though you have to queue outside in all weather conditions.
Visited October 2023
Review titled Cohens Chemist
Replied on 06 October 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. If you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Great opening times
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I had to order an emergency lot of tablets for my partner late sat night as she had run out was able to collect that evening as open till 11pm tho I thought they were 24 hours 11 was good then found yesterday late that the 111 people hadn't given enough for the 2 nights so phoned them at the pharmacy the lady said for me to ring 111 as the prescription was only for 3 tablets I did this and managed to get the tablets just before they shut at 6pm yesterday. I don't know what I would have done if they weren't there as my partner can't sleep with out theses pills. Thank you for ur help
Visited July 2023
Review titled Cohens Chemist
Replied on 31 July 2023
Thank you very such for leaving this feedback we appreciate it. We are very pleased to read that you are happy with the service the team are providing. We will ensure your feedback is forwarded on to the team in the pharmacy and I am sure they will also appreciate it. Thank you once again. The Cohens Group
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Review titled Very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2022
This is a great pharmacy. I have noticed that they have several new staff who try very hard to help. I went in to the pharmacy on Sunday to pick up my prescription which wasn't there. The lady on the till done a search to see if she coukd find out where my doctor had sent my prescription to. They had sent it to a pharmacy near where I live which was closed. She did something and was able to get my prescription from this pharmacy which she then put together for me and a nice young man then gave me my prescription. I was very grateful as I had run out of my medication. I have seen this lady in the pharmacy several times on a weekend I don't know if that is the only time she works but is a very helpful and friendly lady. We'll done and thank you
Visited October 2022
Review titled Cohens Chemist
Replied on 04 October 2022
Thank you for leaving this feedback, we are very pleased to read of the service the team have provided to you. We will ensure the feedback is forwarded to the team in the pharmacy, the pharmacy manager and the regional team who I am sure will also appreciate you leaving this feedback. Thank you once again for making us aware of this great customer service. The Cohens Group