Cohens Chemist
47A HIGH STREET, STANDISH, WIGAN, WN6 0HAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Cohens Chemist.
Reviews
-
Review titled Continual Supply Chain issues
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
The medications needed for my daughter are never in the Chemist in the Bridge road shop in Crosby. When asked why this is, the assistant shrugged her shoulders and said that’s the way it is. This means two trips every time I have to pick a prescription up. When I asked of it can be delivered, I was told that the company are now cutting down on deliveries due to cost cutting issues. If the organisation is unable to manage its supply chain issues then can I suggest they source from elsewhere. The Commissioners should be looking at customer satisfaction as well because this service is poor.
Visited July 2023
Review titled Cohens Chemist
Replied on 20 July 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. Thank you for bringing this to our attention. The Cohens Group
-
Review titled Don't offer service you can't deliver Cohens
Rated 2 stars out of 5
by Anonymous - Posted on 16 June 2023
My local Cohen's pharmacy is a busy place and I always have to chase prescriptions. I'm asthmatic and rely heavily on inhalers. I thought I would trying registering with Cohens offering the service whereby they organise the prescription for you from your GP and message you when it's done. I gave plenty of notice and it's very frustrating that it's showing on my Cohen's app that my prescription will be ready by 12th June and it's now 16th June and still no sign of it. I visited the pharmacy yesterday to see if they could help me and they looked at me blankly and sent me back to my GP to chase it up. I am now without any inhalers which is a serious situation to be in when you are asthmatic. I appreciate that the pharmacy is busy but maybe it's time to withdraw this service as you clearly can't deliver this service Cohens.
Visited June 2023
Review titled Cohens Chemist
Replied on 20 June 2023
Thank you for leaving this feedback. We are very sorry to read that you have experienced issues with the MyCohens App. We would like to investigate what has gone wrong and help put it right. If you can call our head office on - 01204 473100 and select option 7 we can discuss what has happened and look in to this for you. Please accept our sincere apologies for any inconvenience this has caused. The Cohens Group
-
Review titled Awful Awful Awful
Rated 1 star out of 5
by SO CONCERNED - Posted on 24 February 2023
Terrible customer service to myself and other customers too, especially elderly customers. Said they didn't have my prescription when they did. Then told me I needed to wait over the weekend because they are busy! When I said it was needed told me to order earlier... when the gp had sent it after my appointment! While I was there 50 minutes btw! One customer came in and another two checked their prescriptions to find they were wrong. I've had missing items before too. Please do something as has been like this for years now
Visited February 2023
Review titled Cohens Chemist
Replied on 27 February 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. We sincerely apologise for the experience you have had with this pharmacy and we will endeavour to improve the level of service as soon as we can Thank you for bringing this to our attention. The Cohens Group
-
Review titled Continually Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 13 January 2023
I moved to this practice around 2 years ago. My son has a serious health condition. I continually have to chase where the prescription is up, at times over 10 days from emailing it in. It is often there but I have not had a text to say it is there. Or they have not got items but there is no communication to say there will be a delay. I appreciate that everyone is very busy but there is no consideration from a customer service perspective, no thought for the sick person needing their medication.
Visited January 2023
Review titled Cohens Chemist
Replied on 16 January 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. Next time you use Cohens we hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group