Cohens Chemist
MOWBRAY SQUARE MED CTR, MYRTLE SQUARE, HARROGATE, NORTH YORKSHIRE, HG1 5ARContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude and unhelpful losing prescriptions
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2024
3rd time sending someone for my prescriptions to be told they're not there! On calling them how convenient they actually find the prescription that's been in for over a week yet not ready!!! These are medications for heart problems not something trivial... They are very rude to customers and extremely unhelpful this could be avoided by someone actually looking for the prescription instead of straight out saying the GP hasn't sent it. Totally unacceptable especially when the pharmacy is in an actual medical centre
Visited November 2024
Review titled Cohens Chemist
Replied on 12 November 2024
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. We hope next time you use Cohens you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Rude and unhelpful
Rated 1 star out of 5
by Harrogate user - Posted on 29 November 2023
Refused to provide medication in easy open bottles insisting on using packaging which arthritic hands cannot cope with. They suggested using a different pharmacy as they were short staffed.
Visited November 2023
Review titled Cohens Chemist
Replied on 07 December 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. I have forwarded your feedback to the manager of the pharmacy and to the regional manager and asked them to look into and rectify the issues you have experienced. If you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group
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Review titled Not enough staff. Too busy
Rated 3 stars out of 5
by Susan Dolan - Posted on 06 October 2023
I until recently had my prescriptions delivered. However I am now required to collect my prescriptions in person. The pharmacy is very busy with queues each time I have tried to collect my prescription. I have noted that behind the counter there are enormous amounts of prescriptions awaiting delivery or collection. There seems to be only one assistant person attending to the counter. Occasionally there is a second assistant. It can take several searches to find the actual medication..I note that you are attempting to recruit staff. When I collected my prescriptions there should have been a further prescription but it was not ready. I have now had a text to say that it is ready for collection. I realise that the workload is causing the situation however should the current situation persist I may have to consider having my prescriptions sent elsewhere.
Visited October 2023
Review titled Cohens Chemist
Replied on 08 October 2023
Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. The branch is currently struggling with staffing levels, we are actively trying to recruit new team members and are aware that the branch is short staffed and is struggling to get on top of the workload, the regional team are trying to support the branch - we hope this will soon be rectified and the branch will be back on track. I have forwarded your feedback to the manager of the pharmacy and to the regional manager so they are aware of your feedback. I am sorry that because of the current issues you may choose to go to another pharmacy, if you do use Cohens again I hope you find the service vastly improved. Thank you for bringing this to our attention. The Cohens Group