Cohens Chemist
19 BOROUGH FIELDS, ROYAL WOOTTON BASSETT, SWINDON, WILTSHIRE, SN4 7AXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Cohens Chemist.
Reviews
-
Review titled Pharmacist time keeping
Rated 3 stars out of 5
by Phrynette Morrison - Posted on 14 December 2023
I would like to draw your attention to the poor timekeeping of the pharmacist at your Borough Fields branch in Royal Wootton Bassett. On around 9 out of 10 occasions when I visit the pharmacy at 9.00 in the morning people have to wait for the pharmacist to arrive. The lady behind the counter is always very loyal and says he is stuck in traffic. My suggestion to hrr, and the pharmacist when he finally arrived that perhaps he should aim to get to work at 8.30, giving him 30mins wiggle room and time to login before the chemist opens. The pharmacist's reply to this was "I will start whatever time I like." Given that when he does arrive he disappears into the dispensary, so I cannot see what use his presence is when handing over precriptions! Why does he have to be in the shop? It is very frustrating having to wait for someone nearly every time I go there. If my timekeeping was consistently this bad when I was working I would have been disciplined. I am happy to discuss.
Visited December 2023
Review titled Cohens Chemist
Replied on 15 December 2023
Thank you for your feedback - we will be investigating this with the pharmacist - thank you for bringing this to our attention so we can address it. With regards to patients not being able to collect their prescriptions without a pharmacist on site - this is a legal requirement set by our governing body and is in place for patient safety - no medication is to leave the pharmacy without a pharmacist on site. I understand that this can cause frustration but we have to adhere to our governing body procedures. We apologise for any inconvenience this has caused you. Thank you once again for your feedback The Cohens Group