Collingham Pharmacy
HIGH STREET, COLLINGHAM, NR NEWARK, NOTTINGHAMSHIRE, NG23 7LBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled unhelpful
Rated 1 star out of 5
by Penny Craig - Posted on 18 June 2024
and uncaring. Absolutely must/will not waver from the (7 day turnaround) repeated to me numerous times in telephone conversation. Because I had been ill, I was one day late in ordering my husbands repeat prescription. Therefore tablets not delivered, although a cream ordered for him by the nurse on the same day, was delivered. I have no transport, therefore now I have to use a local car scheme and pay in order for my husband to get tablets for his alzheimers. I also agree when I can arrange to visit the pharmacy that queue waiting time can be anything up to 30 minutes. Poor service.
Visited June 2024
Review titled Collingham Pharmacy
Replied on 28 June 2024
Thank you for your feedback. We are sorry to hear that you feel that the pharmacy is unhelpful and uncaring in providing medications to you. I can assure you that this is not the case. Given that you have no transport I’m sure you will benefit from renewing your arrangements for our delivery service. All patients can order a clear 10 days in advance of need for repeat medications. This can be done using the NHS App if required.
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
I agree in full with the previous reviews. The queues are slow, the people serving are inefficient. The drugs aren’t available. They have now extended the time from putting in a repeat prescription to picking it up, this has gone out to 7 days, which is no use to me because I run out of tablets before I can pick my new ones up. Chemists & Doctors don’t seem to realise that only month has 28 days and I am usually short by 2-3 tablets (I understand that there are medical reasons for this). This Pharmacy needs a Manager or better Trained Staff.
Visited December 2023
Collingham Pharmacy has not yet replied.
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Review titled Needs help and support
Rated 2 stars out of 5
by Anonymous - Posted on 25 November 2023
Hard to know where to start. The queues get longer and longer. Slow service has become a feature. I watch elderly patients sitting (thankfully) in the queue despairing at time they have to wait. This morning a male customer tried to collect a prescription for a female. 4 times he had to correct the name that the assistant was looking for. She went off to look for the items but each time came back saying she couldn't find anything, but stated the wrong name. He was very patient and I explained to him that this was why I printed my order out and brought it with me. If assistants have a problem remembering a patient's name why not write it down? The queue frequently goes around the shop and back on itself. People come towards the shop and when they see this they walk off. We have lived here for 22 years and have always used this pharmacy. These issues have become prevalent in the last two years. It never used to be like this. I don't know what the remedy is but it would be nice to think that some kind of review could be carried out. The people of Collingham and the surrounding villages deserve better.
Visited November 2023
Collingham Pharmacy has not yet replied.
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Review titled Poor administration
Rated 1 star out of 5
by Anonymous - Posted on 24 July 2023
Without fail, when I go to collect my elderly friend’s repeat prescription medication. The items aren’t all there, in fact everyone who queues there each week is in the same boat. Only 1 in 6 people actually get what they have ordered, It’s the customer joke. I’m sure there are supply issues but the fact that the staff then forget to sometimes admit that the full prescription isn’t in the bag you are collecting for someone, and then fail to give an IOU so you can actually go and collect the missing parts when They eventually do arrive is just incompetence. We live in the countryside , people work and have to juggle their lives just to get in to stand around for 30mins waiting for the behind the counter chaos to unravel every day, it is beyond exasperating. My former pharmacy was exemplary, drugs were always there and there was a text sent to the patient when their drugs were ready. Poor management and a shambles
Visited July 2023
Collingham Pharmacy has not yet replied.
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Review titled Repeat prescriptions
Rated 4 stars out of 5
by Anonymous - Posted on 07 July 2023
Having ordered my repeat prescription ten days in advance as requested by the pharmacy when I called to collect I was advised that Atorvastatin in the dosage required would not be available until September. I then had to go back to the doctors To get a new prescription. As I had only one tablet left this had to done by the next day. The pharmacy must have known for at least seven days that they did not have the product or any likelihood of getting it in time. Why didn't someone either contact me or the doctors to advise so that the prescription could have been amended earlier?
Visited July 2023
Collingham Pharmacy has not yet replied.