Compact Pharmacy
139 BLENDON ROAD, BEXLEY, KENT, DA5 1BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Terence O'CONNOR - Posted on 25 October 2023
This practice shows a complete lack of empathy. The time preparing and delivering of medication is far too excessive and no reasonable explanation is given for the constant delays.
Visited October 2023
Compact Pharmacy has not yet replied.
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Review titled Needs overhaul of everything.
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
This pharmacy does not compare in any way to that of the previous owner. The staff are rude, disinterested, ignore waiting customers while they stand chatting. The telephone is left unanswered for long periods. There are few goods on the pharmacy shop shelves - which give the impression of a failing business.. There is a definite need for someone with a smile to greet customers as they enter the premises - not tbe disgruntled, bored character who shuffles to the counter after about a 5 minute wait to be served. As a retired pharmacist l am appalled by tbe service offered - frankly l do not know how they keep their licence. Twice l have had wrong items delivered on my prescriptions, how on earth can this happen - it would not in a well structured and well run pharmacy. In my professional life l have never encountered such lack-lustre staff performance, and the rudeness would definitely not be tolerated. This is a medical professional establishment - it lets the whole profession down with its lack of manners and general attitude. The actual pharmacist - whoever it might be amongst the workers there, keeps a very low profile indeed. I only use this establishment because of its convenience - this used to be a welcoming, pleasant, delightful place to shop - now rarely is a good word said about it - all criticise the staff attitude towards their customers, particularly the abruptness and the rudeness. It is appalling for such a vital establishment as a chemist.
Visited May 2023
Compact Pharmacy has not yet replied.
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Review titled Customer service awful
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
Twice now I have entered the pharmacy and been clearly seen by those behind the counter only to be left waiting and ignored for at least 5 minutes, only then to be asked ‘Are you being served?’. I understand that it can be a busy environment but when two staff members are only having a ‘chat’ it’s seen as rude! You clearly need someone on the front desk to assist those on entering the shop. The attitude of the staff also needs upgrading as when asked why I’m exempt she scoffed when I answered I have cancer. Awful service.
Visited January 2023
Compact Pharmacy has not yet replied.
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Review titled Appalling customer service
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
You walk in, they see you're in need of assistance and they all become busy all of a sudden. No urgency! Twice I tried to see the pharmacist only to be told she was busy. Waited close to an hour on both occasions and left. Last time was in January this year.
Visited January 2023
Compact Pharmacy has not yet replied.