COX PHARMACY
87 OAKDALE ROAD, BAKERSFIELD, NOTTINGHAM, NG3 7EJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Inefficient
Rated 1 star out of 5
by Planet50 - Posted on 16 May 2024
Twice this year we have had problems - the first was because the GP had prescribed 15gm of ointment and it only came in 30gm tubes. They waited until we went to collect the item before saying they hadn't fulfilled the request. Another wait when a simple phone call would have helped me sort it out very quickly. The second time was today, my husband and I (both in poor health) went to collect our scripts and he was told that they hadn't received one for me - I had put the request in to my GP on 9 May (today being 16 May). I was worried because I would run out of Metformin if I had to go through the system procedure again. I went home and checked and was assured by the GP staff that my request had been sent to the pharmacy on 9 May. I telephoned Cox Pharmacy and when they had another look they said it was there ready for collection but they thought I had already been in for it. Naturally I wasn't too happy because we would have to go there again. The inefficiency of this pharmacy is appalling and I shall try to find another one closer to home who will deliver.
Visited May 2024
COX PHARMACY has not yet replied.
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Review titled Fantastic Pharmacy, brilliant team and very helpful!
Rated 5 stars out of 5
by Charlotte - Posted on 10 July 2024
I have used Cox Pharmacy for 2.5 years after changing GP surgery. I have specialist prescriptions every month in large quantities and all of the staff are wonderful and go above and beyond for me. Sometimes I am unable to collect myself so my parents go in for me and again, they also receive phenomenal service from them. Many staff offer to help carry my abundance of medication to the car, and are very pleasant and willing to help. All specialist medication I have is to be ordered (not something that any chemists stock), this is always promptly ordered upon receiving my prescriptions and is available within 2-3 days, if something is slightly delayed, I have received telephone calls to advise me of this so I do not make a wasted trip and honestly the staff are fantastic. Once my GP sent a prescription through that happened to be a discontinued item therefore, could not be ordered by the chemist. The pharmacy gentleman went out of his busy working day, took my mother to one side, looked up an alternative like for like for the product I needed and wrote down the codes / names so that we could head back to the GP and ask them to prescribe specifically, this saved so much trauma for us, not only back and forth conversations with the GP but it meant the GP knew exactly what to prescribe and the item code, giving a smooth service .. all thanks to the pharmacist for this help. I would recommend this pharmacy over and over, they stock a great variety of over the counter medications, as well as other consumer items from perfumes, toiletries, hair and nail care, sweets, vitamins, and an abundance of other great little Knick knacks. Thank you to Cox Pharmacy who continue to deliver an outstanding service not only to myself, but to my parents too. Great work. Very committed and a pleasure to visit each month for my prescriptions. Thank you
Visited April 2024
COX PHARMACY has not yet replied.