Day Lewis Pharmacy
TOWER HOUSE MEDICAL CTR, STOCK WAY SOUTH, NAILSEA, BRISTOL, BS48 2XXContact details and opening times
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Reviews
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Review titled Terrible Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
Popped in more than 24 hrs after my Dr sent my prescription to the pharmacy actually in the health centre. They checked for my prescription even though I hadn't been sent a summoning text yet, I received a "that item is discontinued", I said if I go back into the clinic for a re-script what should I say is the brand replacement (its a very generic product). While I was mid this question the assistant had walked off into the back and mumbled I don't know ask the receptionist. I was left stood at the counter with items I wanted to buy waiting for...., no further communications were forthcoming from the back so I left my items and ordered them and my script item from an online pharmacy. I do also wonder how long it would of taken for them to let me know that the script item was discontinued had I waited for their text and not popped in.
Visited June 2024
Day Lewis Pharmacy has not yet replied.
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Review titled Struggling to provide good service
Rated 3 stars out of 5
by Anonymous - Posted on 13 February 2023
For the last two regular repeat prescriptions the pharmacy has struggled to provide medication on time. Rules only allow application for repeat scripts 10 days in advance. Whether delay is with GP, pharmacy, or drug supply chain supply has been last minute or even a couple of days without medication. Phoning to check the situation results in the phone just ringing out or a recorded messages. Staff are always busy and hard working, but the pharmacy (or whole system) does not appear to have the capacity to deal efficiently with the throughput of prescription requests
Visited February 2023
Day Lewis Pharmacy has not yet replied.