DAY LEWIS PHARMACY
85 LEEDS ROAD, HARROGATE, NORTH YORKSHIRE, HG2 8BEContact details and opening times
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Reviews
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Review titled Refusal to triage painful eyelid
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2025
On advice from our GP surgery my wife and I went to the Pharmacy as my wife had a pain at the bottom of her eyelid and on inspection I could see that there was what looked like a small inflamed ulcer inside the bottom lid. We asked to speak to the pharmacist but the two members of staff on duty refused saying, 'We don't do eyes, you need an optician.' We explained that it was the eyelid not the eye and that the GP surgery had advised we go. They said ,'We don't do anything to do with eyes, we haven't the equipment.' I said , very courteously,' You don't need equipment, you can see inside the lid. Could the pharmacist please just have a look to see if you can advise.' The staff refused again, saying, 'Perhaps put a hot compress on it but we don't do anything to do with eyes or eyelids.' I phoned our surgery again who could not have been more helpful offering a GP call. They were very surprised at the Pharmacy's response. We went to another chemist locally who were sympathetic and diagnosed an infected ulcer for which they immediately prescribed and supplied antibiotics. When I called back their pharmacist confirmed the policy not to even look at anything concerning eyes or eyelids.
Visited February 2025
DAY LEWIS PHARMACY has not yet replied.
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Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2024
I went into this pharmacy today for my repeat prescription but again they dont have the medications in stock. They said to telephone after 12pm. I have telephoned 8 times but they don't answer the phone. I'm disabled so I can't keep traveling to the pharmacy to check if the prescription is ready.
Visited July 2024
DAY LEWIS PHARMACY has not yet replied.