DRAYTON PRIME PHARMACY
274 Havant Road, Drayton, Portsmouth, Hampshire, PO6 1PAContact details and opening times
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Reviews
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Review titled False Opening Hours
Rated 1 star out of 5
by Stephen - Posted on 11 July 2024
In spite of all the bad google reviews of opening hours, this pharmacy advertises open until 7.30pm weekdays. It doesnt, if you arrive affter 7pm they have gone home. I phoned tonight to double check and was told tonight that they lock the doors at 7.15pm. They are never open until their advertised closing time. Last time i arrived 7.25 pm and nobody was inside. They say on all media open until 7.30pm. Its a lie, misleading and costly for those they shun away. Very distressing having travelled miles and with medical condition requring urgent medication.
Visited July 2024
Review titled DRAYTON PRIME PHARMACY
Replied on 10 January 2025
Dear Stephen, Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience and distress caused by our pharmacy not being open until the advertised closing time. During the summer, we faced some challenges with locum pharmacists leaving earlier than expected, which led to us having to close earlier than our stated hours. We understand how important it is for our customers to rely on us, especially for urgent medication needs. Thanks to feedback like yours, we have since addressed this issue by securing new locum pharmacists who are available to work until 7:30 PM. We are committed to ensuring that our pharmacy is open as advertised going forward, and we truly appreciate your patience and understanding during this time. Should you need any assistance in the future, please don't hesitate to reach out. Kind regards Maleeha Ahmed
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2024
Attended and requested the pharmacist review a sore throat as per the pharmacy first scheme. Pharmacist leant on the counter and didn't offer to go into a consultation room, they didn't take any details and didn't even look at the throat! They advised to call 111. Dissatisfied with their 'assessment' I attended a different pharmacy where they diagnosed 'the most obvious tonsillitis they have ever seen'. Pharmacy first is meant to ease pressure on other areas of the NHS, but this Pharmacy isn't achieving this.
Visited March 2024
Review titled DRAYTON PRIME PHARMACY
Replied on 29 March 2024
Dear Patient, During our assessment, the responses provided did not align with the necessary criteria for evaluation. In light of this, you were directed to 111 for further assistance since antibiotics were requested but not deemed suitable based on the criteria. Regarding Pharmacy First and our efforts to alleviate pressure, we have diligently implemented measures in the region to ensure both efficacy and safety. Best Regards
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Review titled Great find
Rated 5 stars out of 5
by Anonymous - Posted on 02 September 2023
Over the last month both my elderly dad and myself have needed medication which our normal pharmacies could not supply at short notice but were desperately needed (in my dad's case). The team at the pharmacy were extremely helpful and supportive and were able to fulfill the prescriptions with minimal fuss. I am very grateful to them and will definitely travel to this pharmacy whenever I can for future needs
Visited September 2023
Review titled DRAYTON PRIME PHARMACY
Replied on 20 September 2023
Thank you for leaving us a review. We try to keep as much as we can so we can be of service. Kind Regards Akbar Aslam
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Review titled Excellent Practice
Rated 5 stars out of 5
by Mrs. S.R Guy - Posted on 21 February 2023
I would just like to give Drayton Prime Pharmacy, next door To the Doctors Surgery, a mention as the Service I was given today Went above and beyond by a Member of Staff. I cannot go into details, but My Husband was short of his medication( through no fault of ours or Pharmacy) but the problem was soon sorted out and through swift action by Surgery, Pharmacy and Delivery to our address. No delay was Occurred in what could have been an awkward situation. Well done Drayton Prime and Thank you so much for your Service.
Visited February 2023
Review titled DRAYTON PRIME PHARMACY
Replied on 10 January 2025
Dear Mrs. Guy, Thank you so much for your kind words and for taking the time to share your experience with us! It truly means the world to the entire team at Drayton Prime Pharmacy to know that our efforts made a difference for you and your husband. We always strive to go above and beyond to ensure our customers are cared for, and it’s wonderful to hear that we could help resolve the situation swiftly and smoothly. Your appreciation inspires us to continue delivering the best possible service. If there’s ever anything else we can do to assist, please don’t hesitate to reach out. Thank you once again for your thoughtful message—it really brightened our day! Warm regards Maleeha Ahmed Drayton Prime Pharmacy