Dye's Pharmacy
67 NORTH WALSHAM ROAD, OLD CATTON, NORWICH, NORFOLK, NR6 7QAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dye's Pharmacy.
Reviews
-
Review titled They are good, so get busy!
Rated 5 stars out of 5
by Mr M.S.Lacey - Posted on 09 January 2025
Because I've used Dye's for many years and loved the service, when I moved across the city, I stayed with them. A few days ago, I opened the door to find quite a queue, but I waited patiently. My turn came, I was treated well and after a short wait, I got my prescription. There were a couple of moaners in the queue, but there was no need for that, the queue spoke for itself! They are great! Go out of their way to provide a good service and their staff are all lovely! Very helpful and patient. Sadly, I have witnessed impatient and disrespectful customers. Usually because it is very busy and the staff are rushed off their feet. Thank you Dyes, I will keep coming back.
Visited January 2025
Dye's Pharmacy has not yet replied.
-
Review titled Excellent Experience
Rated 5 stars out of 5
by Rachel - Posted on 19 August 2024
I just wanted to say thank you to this wonderful team for your help and assistance with my son this afternoon. Despite being very busy, you were able to see him, diagnose him with an ear infection and prescribe us the antiobiotics we needed in under half an hour. We are so very grateful for your kindness, efficiency and care. You are all doing such a great job - thank you very much.
Visited August 2024
Dye's Pharmacy has not yet replied.
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Pamela Eggett - Posted on 07 June 2024
Dear Team I came away from the pharmacy this afternoon 7/6/24 and thought I needed to tell you all how wonderful you all work together. Despite how busy you all were….you all remained very professional and calm. The pharmacist ……offered to prepare a person prescription while he waited so they didn’t have to come back. This is why you are. So busy because of the wonderful service you provide. Thank you team
Visited June 2024
Dye's Pharmacy has not yet replied.
-
Review titled Rude and patronising staff
Rated 2 stars out of 5
by Anonymous - Posted on 21 June 2024
I was questioned about my request for an over the counter medication in what felt like an unfriendly way. I'm sorry if I was a little frustrated in my reply - I felt unwell, and knew what treatment I needed. I was then given a dressing down in front of a lot of other people waiting in the pharmacy. I am still shaking some time afterwards. I don't understand why the assistant was so unfriendly as I have used the pharmacy for years. I appreciate staff should be treated politely but I didn't warrant that aggressive response.
Visited June 2024
Review titled Dye's Pharmacy
Replied on 21 June 2024
It's never nice to hear your visit to our pharmacy was not a good one and can only apologise. Sometimes, with certain medication we do have to ask questions and this is done in a courteous and professional manner by our staff. It's unfortunate you feel your experience wasn't to your expectations and will bring this incident to those here.
-
Review titled Rude staff
Rated 2 stars out of 5
by Anonymous - Posted on 02 April 2024
Visited to sort prescription after Easter weekend (4 day weekend). Item needed ordering and when I asked if they had a rough time I was told afternoon following day, when I asked if they could be more specific as it was a hypoallergenic baby formula and we only had enough to last until the following morning, I received a sarcastic response of 'do you want me to predict if the delivery driver is going to get stuck in traffic or something?' Later in the conversation I was told I should perhaps have ordered earlier, this wasn't possible as 1. We had just come out of a 4 day weekend, and 2. The GP only issued the original prescription 5 days earlier and we were not aware that the formula would run out so quickly.
Visited March 2024
Dye's Pharmacy has not yet replied.
-
Review titled Excellent traditional pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2023
This is the friendliest and most efficient pharmacy I have ever used. Everything. Is always ready in good time and the staff are always so approachable! Thank you.
Visited February 2023
Dye's Pharmacy has not yet replied.