EARLSDON PHARMACY
19-21 EARLSDON STREET, COVENTRY, CV5 6EPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful and horrible staff
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
I’m 60 years old and have never experienced such an awful pharmacy the old management was so much better. My prescriptions are always late! Everytime I have a question it’s like the world is ending because I like to have things explained the staff role their eyes over at me and always laugh and giggle about me! It makes me feel stupid. I now prefer to take a 10 minute bus ride to a different pharmacy when this is 2 minutes walk away. Shelves are always empty, hardly sell anything worth while that a normal pharmacy has the owner is extremely rude I have complained so my times about how the staff treats me he simply doesn’t care!
Visited October 2024
EARLSDON PHARMACY has not yet replied.
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Review titled Wonderful staff who make all the difference
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
I was greeted by a friendly lady at reception and her smile and welcome made all the difference. Everyone is under pressure and feeling stressed and the NHS is under a real strain but just to be greeted by kind, friendly staff makes all the difference. The pharmacist was equally as kind and friendly too. She even took time to double check a query for me and nothing seemed too much trouble. kindness goes a long way.
Visited July 2024
EARLSDON PHARMACY has not yet replied.
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Review titled Rude and incompetent
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2024
I was told by 111 to contact them about my daughter's fever. Not only they did not ask any questions about her and her conditions, but they refused to see her and said to go to A&E instead.
Visited March 2024
Review titled EARLSDON PHARMACY
Replied on 05 March 2024
Hi, our response remains the same as that to your google review and also your second review on this page: We asked all the appropriate questions until you said your daughter has a 41 degree temperature, which is critical and can indicate sepsis and even cause convulsions. This is a medical emergency and a community pharmacy in the UK is not equipped to deal with this safely. Your daughter’s life takes priority, not your hesitancy to travel to a hospital, so it was at this point that we stopped further questioning and urged you to go to A&E as soon as possible in order not to further delay treatment for her. You explained yourself that 111 had not asked about this before referring you, hencewhy valuable time was being wasted in contacting a pharmacy where you should have been taking her to an emergency care unit. We hope your daughter has now received the urgent care she was in need of, and we also urge that consult a GP who will confirm that the advice you were given by us was medically appropriate for the emergency. Kind regards, Earlsdon Pharmacy
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Review titled Exemplary prescription dispensing and delivery
Rated 5 stars out of 5
by Barbara Kirkby - Posted on 03 January 2024
The exemplary care and kindness shown by the pharmacy is matched by their professional expertise and efficiency; following a medication review at the surgery late yesterday afternoon, all six different items were delivered by 1pm today. The doctor had advised me that I would have to wait a week or so, particularly as one of the items has only just been made available. I cannot recommend Earlsdon Pharmacy highly enough!
Visited January 2024
EARLSDON PHARMACY has not yet replied.
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Review titled Great chemist
Rated 5 stars out of 5
by Angela Rainey - Posted on 04 February 2024
I changed to this pharmacy as I was having delivery problems. I can't fault the service Earlsdon Pharmacy give. They always deliver my prescription repeats on time and have often rung me to remind me to log a repeat with Coventry Pod. They are always helpful if I have to contact them. All in all I am more than pleased with the service they give.
Visited January 2024
EARLSDON PHARMACY has not yet replied.
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Review titled Personal service
Rated 5 stars out of 5
by Anonymous - Posted on 09 August 2023
I am a frequent user of this pharmacy and saw their takeover from Lloyds Pharmacy firsthand. Anyone who took time out to listen and observe would have seen that this was a challenging time for them as they had been left with all of the Lloyd's pharmacy's backlog to clear. I witnessed a particularly agitated customer giving one of the managers grief and she dealt with it very kindly and professionally. Despite all of this, the staff are trying their absolute best to get medicines ready and organised for us all. I was even offered a free blood pressure test by the male manager which my GP was super impressed about as she was sent the results by the pharmacy too! It has only been 2 months and already there are notable improvements in service and times. Will continue to use this pharmacy and would highly recommend them.
Visited July 2023
Review titled EARLSDON PHARMACY
Replied on 27 September 2023
Thank you very much for your kind words, and the initial takeover truly was a challenging time which we are glad we are past now! We are honoured to serve customers like yourself and you make all the hard work worth it!
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Review titled Appalling service
Rated 1 star out of 5
by Julie P - Posted on 28 July 2023
I have a regular monthly prescription.ive ordered 9 days early to ensure I don't run out. For the last 3 months my medication has not been available on time with no indication of when it will be ready. I've had text messages to say it's ready but it's not. As I have mobility issues I can't keep going back and forth on the off chance it will be ready. Staff member was rude and couldn't care less. I'm not supposed to stop my medication suddenly but I have no choice as I took my last tablets this morning. Last time I will use this pharmacy even though it's near - I can't keep missing medication
Visited July 2023
Review titled EARLSDON PHARMACY
Replied on 09 August 2023
Hi Mrs JP, We are sorry to see that you have experienced issues with your prescription and are glad that we were able to investigate and resolve this issue in person for you. It was important to us that you were aware that we have actually only been trading for one month and are therefore unable to take responsibility for issues you experienced before we took over Lloyds Pharmacy. With regards to the text messages, thankfully we maintain an audit trail of all communication and we were able to show from your record that your prescriptions came down on different days and there was a message sent for each completed item respectively. The item you referred to in your review had actually just come down the night before, and as with all pharmacies, we require at least 24 hours to process and make it up. With the volume of prescriptions we manage, this time frame is essential to ensure we can work as safely and efficiently as possible for you. If you do wish to discuss anything with us in future, please contact us on 02476714834. We are always happy to help :) Kind regards, Earlsdon Pharmacy