EXETER COMMUNITY PHARMACY
37 SIDWELL STREET, EXETER, DEVON, EX4 6NSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Interesting
Rated 4 stars out of 5
by Anonymous - Posted on 05 August 2024
The staff at the branch have been very helpful. Unfortunately I am told, the regular orders are instructed from "head office". For one regular medication I have two and a half year's supply. This supply has built up over several years
Visited July 2024
EXETER COMMUNITY PHARMACY has not yet replied.
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Review titled Fabulous helpful staff
Rated 5 stars out of 5
by A surgery feedback - Posted on 31 July 2024
I work in a doctors surgery and I had to ring the pharmacy to see if they could collect an emergency prescription for someone who is end of life and has no family or friends, despite it not being something they do anymore they got a driver to come and collect it. Her usual pharmacy had just said no point blank - The staff couldnt have been better - thank you Exeter Community Pharmacy
Visited July 2024
EXETER COMMUNITY PHARMACY has not yet replied.
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Review titled Unorganised shambles
Rated 1 star out of 5
by Keely Saunders - Posted on 27 November 2023
Only parts of my monthly prescription is delivered every month which are my blister packs. However I have alot of medication that is separate to those every month also. Unfortunately everytime I have to phone them up on several different occasions to get my other prescribed medicines. I have been told they are there about to go out with the driver and then then never turn up. Phone the next day now we have never had any prescriptions for you but the day before you had everything and it was going out with the driver? Even my own doctor surgery has phoned them about my prescribed medication and yet they still can deliver it before my supply ends. This moth I have been asking for my medication for over 2 weeks I have been told its on its way I have no prescription for it It will be there by 6pm It will definitely be there on Friday Or will be there on Saturday Then someone tried to deliver it on Sunday but I was out because I can't stay home everyday with the hope a prescription might come. They never said they would deliver on a Sunday. So Monday morning I phone up and it's definitely out for delivery they say. It is now 5pm and nothing has been delivered, I have phoned them and they said it went out with there driver hours ago so it should be delivered in a few hours which would be after the pharmacy closes, do if it isn't delivered today then I can't phone and deal with it as they will be closed. It wouldn't be so bad if it wasn't medication that was keeping me alive. If I have one asthma attack I will be dead as I don't have the medication I need to help me. This is negligence surely. I think it is very dangerous and patients shouldn't have to feel like this and they shouldn't have to be phoning thr pharmacy everyday on the hope they might get their prescriptions
Visited November 2023
EXETER COMMUNITY PHARMACY has not yet replied.
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Review titled A breath of fresh air
Rated 5 stars out of 5
by Karen Kingsland - Posted on 14 June 2023
This pharmacy is not my usual pharmacy but I was directed to them as my usual pharmacy could not obtain the medication I needed. The Community Pharmacy not only sourced my medication within 24 hours, they also hand delivered it to my home without me asking them to do so. This is truly above and beyond. What an incredible example they are. They are to be admired and congratulated, a real breath of fresh air. Thank you so much.
Visited June 2023
EXETER COMMUNITY PHARMACY has not yet replied.
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Review titled Great pharmacy offering great service
Rated 5 stars out of 5
by Sophie Power - Posted on 03 January 2024
I first came across the Exeter Community Pharmacy at the beginning of 2023 when there was a shortage of the medication that both myself and my friend take. I was ringing every pharmacy in Exeter and beyond to try and get ahold of it. Ecp were one of a very small few who were able to get their hands on some. I'd been with my previous pharmacy for around 3-4 years, and was very happy with them, but remember thinking if things started to go downhill, Ecp would definitely be the pharmacy I would change to. As it happens, my old pharmacy's customer service declined massively when they became busier due to other pharmacies closing, and after one particularly bad experience, I moved to Ecp- I've never looked back! Every time I've either had to call or pop in, everyone has been helpful, knowledgeable and efficient. Kieran on the front desk always remembers everyone by name, and is always friendly! I'm so impressed with them, I have recommended them to both my parents, and my aunt and uncle who have all changed their pharmacy to Ecp. One of the features my elderly mother liked the most was the fact that they actually answer their phone, and usually within 5 rings! Nothing is ever too much trouble - some of the other pharmacies could learn a lot from Ecp! Keep up the good work guys
Visited January 2023
EXETER COMMUNITY PHARMACY has not yet replied.