FRITH BROS LTD
11 THE BROADWAY, CHEAM, SURREY, SM3 8BHContact details and opening times
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Reviews
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Review titled Disappointing and lack of stock
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2024
I moved to this chemist when Boots in Cheam closed. Unfortunately they do not contact you when your prescription has arrived as Boots did and it seems to take them a long time to find your prescription, particularly if they dont have the items. They do not seem to carry a good range of medications. On 2 separate occasions they did not have items in stock and told me to go back to my GP to request alternative medications that they did have in stock. This would have created extra work for my GP so I took both prescriptions to another chemist which had the items in stock. This does not seem to be a good way to operate.
Visited May 2024
Review titled FRITH BROS LTD
Replied on 07 June 2024
Dear Patient, Thank you for your feedback. I am the owner and superintendent pharmacist for Frith Pharmacy and am very sorry to hear of your bad experience. As you can imagine absorbing the lion share of Boots business at short notice caused some logistical problems that we are working hard to resolve and improvements to script retrieval and space allocation have already been addressed. Swingeing government funding cuts to the pharmacy sector as a whole are really beginning to bite - you are experiencing the consequences - Boots could not survive and have had to close and the service level you expect from the sector is not being maintained. I assure you I am as frustrated and disappointed as you that we are unable to stock our usual inventory - drug shortages are rife as has been widely reported in the national press. I am pleased you have found a good alternative but if you do wish to return to us we do offer a texting service on an opt in basis which we can easily sign you up for. If you would like to contact me any further my number is 01306 882728. I whole heartedly agree with you that this is not a good way to operate. National statistics show that 73% of pharmacies are running at a deficit at the moment. I sincerely hope we can weather the storm as our pharmacy is something of an institution in the village! Georgina Frith