Gale Farm Pharmacy
109-119 FRONT STREET, ACOMB, YORK, YO24 3BUContact details and opening times
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Review titled Terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2024
I moved doctors surgery a couple of months ago and changed nominated pharmacy. I put in my repeat prescription with plenty of time, over a week before my current meds ran out. Went to pick it up today and they said there was no record of it, showed them it on the nhs app and suddenly they found it! I was then informed that I hadn’t told them that they were my nominated pharmacy and even though they had had the prescription for 4 days they wouldn’t get the meds for another 3 days! When I said that they’d had my prescription for a while and I was going to need my meds earlier I was met with a shrug and told it was my fault and nothing they could do. The customer service was non existent and the attitude of staff was terrible.
Visited July 2024
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