Glevum Pharmacy
HADWEN MEDICAL PRACTICE, GLEVUM WAY, ABBEYDALE, GLOUCESTER, GLOUCESTERSHIRE, GL4 4BLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Glevum Pharmacy.
Reviews
-
Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2024
Not for the first time I have used 111 to access emergency prescriptions only to turn up to a closed chemist when it is advertised as being open until 11pm, both by nhs 111 and online. Tonight I went for an urgent medication and found 5 people waiting outside at 10pm, trying to find someone to contact as it was closed an hour (at least) before advertised. If it was a one off occurence, fair enough but this is a regular thing and it’s not good enough. Clearly staff are too lazy to stay open until their stated times.
Visited June 2024
Glevum Pharmacy has not yet replied.
-
Review titled New manager
Rated 5 stars out of 5
by Adrian Walsh - Posted on 12 July 2024
After complaining that my repeat prescription was never ready and contained life threatening tablets the new manager explained she would have my next prescription ready and on time and that she would be making the pharmacy more effective and efficient. Too her word my next prescription was perfect the staff are helpful and efficient and it is a breath of fresh air. I now feel less stressed and confident the pharmacy is on good hands and I will be listened too if there's a problem. Thank you so much keep up the good work and I look forward to picking up my next prescription fully completed.
Visited June 2024
Glevum Pharmacy has not yet replied.
-
Review titled Awful practice
Rated 1 star out of 5
by Alex - Posted on 22 April 2024
My wife phoned many times during the day, all calls unanswered. She then visited the pharmacy to collect her prescription having to wait a long time. Whilst there she could hear the phone continually ringing, but left unanswered. She purchased other items too, one of which had an item missing. I then phoned and had to wait a long time for any answer. In fairness the lady who answered my call was polite and helpful, however I had to return there to collect my missing item, which never left me feeling very amused.
Visited April 2024
Glevum Pharmacy has not yet replied.
-
Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Went for balance of my repeat prescription following debacle from surgery and pharmacy. Had to result to calling 111 for repeat medication collect next day. Also incorrect on receipt. Drs prescription dept advise or balance due of missing items. Duly followed their advice but allowed another 2 days only to discover yesterday prescription for blood pressure medication apparently unavailable and ‘presumably’ may be in now. After much insistence the pharmacy set to make up my prescription. Words fail me.
Visited April 2024
Glevum Pharmacy has not yet replied.
-
Review titled lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2023
Whenever I phone nobody bothers to answer, Today I have spent45 minutes on the phone but it has not been answered. This not an isolated case but the norm, on speaking to Hadwen Healthcare and my nurse they have same problem. Suggest that phone calls should be answered promptly and an answering phone/email be introduced. The call I tried to make today was between 19.50 and 20.30 when I thought they may be quieter than during the day. I was trying to get information on a request for compression which was sent to them on 1dec. These items are desperately needed to relieve pain.
Visited December 2023
Glevum Pharmacy has not yet replied.
-
Review titled Very, very poor
Rated 1 star out of 5
by Alan Foster - Posted on 02 December 2023
Without a doubt the worst pharmacy I have ever used, I did get all my medication from there up until a year ago, I am a diabetic, and was constantly missing items or delayed, and had to wait up to 10 days on occasions to get my medication, to top it all I went to get some Night Nurse for my wife who had a very bad cold or flu, and was asked if I could be more specific about my wife’s symptoms, I replied bad cold/flu and as I was not a Dr I could not be more specific as it was not me, she was not on any other Medication, but he refused to sell me it as I was not specific, we are both in our 60’s and I thought Pharmacies we’re supposed to be helpful places, not this one
Visited December 2023
Glevum Pharmacy has not yet replied.
-
Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
It takes 3 days from requesting a prescription to pick up but I wait 5 days. Items are still missing. Counter staff are rude and surly and ignorant at best. This is the worse pharmacy. You queue like cattle outside in this day and age. After COVID you would of thought they would of improved the collection method. Even the vets across the way treats its customers better.
Visited October 2023
Glevum Pharmacy has not yet replied.
-
Review titled Sunday times
Rated 4 stars out of 5
by Luis - Posted on 28 May 2023
Sunday Times are 16.00 to 20.00 not the ones advertised. I had to wast my time and fuel twice on Sunday, due to rowng times advertise on your website.
Visited May 2023
Glevum Pharmacy has not yet replied.
-
Review titled Bad service
Rated 1 star out of 5
by Maria Wizniczko-Hoeft - Posted on 28 March 2023
they donald deliver meds on time.besides,they change my meds to cheaper or substytutem ones which are harmful to me, Iim wery dissatisfied.
Visited March 2023
Glevum Pharmacy has not yet replied.
-
Review titled Hopelessly understaffed
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
There’s always a huge queue. For those of us who need to get back to work or are caring for someone who cannot be left long, this is stressful. The late opening hours advertised online don’t seem to be adhered to. The staff are not particularly helpful once you eventually get to speak to someone. They never answer the phone and the home delivery service takes about ten days to a fortnight. All in all, not fit for purpose in serving such a large community. Prices for over the counter are high too. Will be asking my surgery to remove this as my nominated pharmacy. Avoid it if you possibly can.
Visited March 2023
Glevum Pharmacy has not yet replied.