GRANGE MEDICAL - THE PHARMACIST
GRANGE MEDICAL CENTRE, 999 YORK ROAD, LEEDS, WEST YORKSHIRE, LS14 6NXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about GRANGE MEDICAL - THE PHARMACIST.
Reviews
-
Review titled Rude Staff and non-functional notification system
Rated 2 stars out of 5
by Anonymous - Posted on 09 April 2025
This pharmacy was great for my first few visits, I would get a text when my repeat prescription was ready, turn up and collect it, all routine. Then after a few months I stopped getting the texts. After going in while passing to check if I'd been forgotten, I had an extremely unsavory interaction with a staff member, essentially chastising me for not picking up sooner, the tone was hostile, bordering on condescending, and me pointing out I hadn't been notified was only met with rebuttals about how many times they'd tried to call me too (they had, and then not spoken when I answered, like the phone had been left on the desk and they had walked away, and all I could hear was background noise). Because of this, I now have to call the pharmacy first, if I get this staff member I'm often met with similar rudeness on the phone. Today I went in to pick up after calling, to witness this staff member openly and loudly bullying another member of staff. This repeated exposure to unpleasant interactions means I wouldn't recommend using, especially when there are other pharmacies mere minutes walk away.
Visited April 2025
Review titled GRANGE MEDICAL - THE PHARMACIST
Replied on 11 April 2025
Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience at our Pharmacy. This is not the level of service we strive to provide, and we sincerely apologise for any inconvenience caused. We appreciate your honesty and are sorry to hear about your experience. Please be assured that we take all feedback seriously and will investigate the concerns you’ve raised. Your comments help us to understand where we can improve and ensure we are providing the best possible care. Thank you again for bringing this to our attention.
-
Review titled test comment reject
Rated 5 stars out of 5
by Anonymous - Posted on 06 March 2024
Having attended the practice today with my uncle I was pleasantly surprised with our experience. My uncle is new to the practice so this was his first appointment. The GP we saw took her time to listen to his concerns, had a good understanding of his recent health issues and was really helpful and informative. In addition, I would like to thank the reception staff at Church View Surgery (branch site) who answered the telephone efficiently and politely this morning and accommodated my request for a face-to-face appointment for my uncle.
Visited December 2023
GRANGE MEDICAL - THE PHARMACIST has not yet replied.
-
Review titled pharmacy
Rated 5 stars out of 5
by joanne smith - Posted on 21 September 2023
absolute fantastic, loving the text when ready system, staff are so helpful and friendly and polite. not having to wait for medication prepared to make up prescriptions there and then.
Visited September 2023
GRANGE MEDICAL - THE PHARMACIST has not yet replied.
-
Review titled pharmacy
Rated 5 stars out of 5
by Micheal - Posted on 21 September 2023
everytime i call in to the pharmacy and collect my medication very responsive and i dont have to wait long for my meds. The staff are friendly
Visited September 2023
GRANGE MEDICAL - THE PHARMACIST has not yet replied.
-
Review titled Above and beyond
Rated 5 stars out of 5
by Lisa Marie - Posted on 21 September 2023
I have been a patient of this pharmacy for a number of years have seen many people come and go I wanted to change pharmacy a while ago but it was the closest one to my house as I have to walk and the previous owners charged for delivery but since the change over to a new company I have to say I am amazed how passionate and helpful the ladies are definitely a place I will be staying at !! They also offered me a free delivery service which I thought was fantastic as nothing is for free these days ha they text you once it has been n put away which is an so handy!!! but as the ladies are so lovely and friendly I actually enjoy coming up to the store to collect my meds very comfortable and not awkward to talk to! Amazing service.
Visited August 2023
GRANGE MEDICAL - THE PHARMACIST has not yet replied.
-
Review titled great!
Rated 4 stars out of 5
by Russel Parker - Posted on 22 September 2023
since the new company has taken over the staff are more friendly not as grumpy as the last. when collecting my medication the waiting time is a lot faster, the service is good and also if you need any questions answering they are more than welcome to spend time answering them.
Visited August 2023
GRANGE MEDICAL - THE PHARMACIST has not yet replied.