H Lloyd Chemist
5 HAMMERSMITH ROAD, KENSINGTON, LONDON, W14 8XJContact details and opening times
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Reviews
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Review titled Very rude and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 17 October 2024
Unfortunately the girls working there are very rude , especially towards elderly , my father was always upset and complaining about the girls and their attitude , I wouldn’t believe it until I started dealing with prescription's! One of the girls made my father cry and feel useless and dumb . This is very serious . Today they very so rude to me on the phone , I was asking for my mothers prescription she said it will take 5 days , I said when I called you you said week ago you said come 2 days before her medication is finish , my mother will finish her medication on Saturday , all she did was change your pharmacy ! The lady manager is even worse , I will contact NHS for this matter
Visited October 2024
H Lloyd Chemist has not yet replied.
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Review titled lack of compassion
Rated 1 star out of 5
by UMBERTO AGUIAR - Posted on 18 July 2024
I collect prescriptions for my friend who is 83 . My friend has high blood pressure and had a stroke in 2023. My friend called the pharmacy last week and asked for enalapril ( a medication for high blood pressure) and statin. They told my friend that both medications would be ready for collection on Wed, the 17t July. My friend went there and they gave only statin to my friend. I went there and asked for the enalapril. They told me they wouldn't give it to me because my friend had enough enalapril until August. They also said they were "chasing" it. Rather confusing. So I asked for a few extra tablets until the matter is cleared. They refused to provide them. It upset me tremendously because I am very worried about my friend's health. My friend collapsed at a London underground station last month and people called an ambulance. My friend got better and came back home without going to a hospital. The thought of my friend, an adorable person who is liked by everybody, laying on the floor and surrounded by strange people in a train station haunts me. Again, the staff's refusal to provide an essential medicine to my friend upset me . I said no, my friend doesn't have enalapril and needs it. My friend is 83 and if anything happens to my friend I will report the pharmacy. I also said they have no compassion and in this case they shouldn't work in a pharmacy. It shocked me that people working in a pharmacy would refuse a few tablets to a 83 year old person who could have a stroke without that medication. Last year I did a news story about ageism in the UK. The UK is the most ageist country in Europe according to research. The EHRC says that more people complain about experiencing ageism than any other discrimination, including racism and sexism. The UN says that one in two people in the world holds ageist views. I think people just don't care about the elderly and don't realise how important is the medication they take. It turned out that my friend had a box of enalapril at home. It had been misplaced and I couldn't find it when I first looked for it. But my friend could have lost the box or there could be a mistake in the input of data on my friend's medical records. In any case , they should not have refused extra tablets until the matter had been cleared. The pharmacy called my friend saying they would not provide medication for her anymore because I was never polite in the times I went there. It's odd because all I do, 80% of the time, is to ask for the prescription, check it, say "thank you" and leave. I said more than ten words only when something went wrong. It seems to me that they have captive customers and do business mainly with prescriptions so they don't feel they need to be nice to customers and can comfortably ignore the business motto "the customer is always right". We can't change now but will go to a more professional pharmacy next month. One that doesn't rely on prescriptions only.
Visited July 2024
H Lloyd Chemist has not yet replied.
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Review titled Need to train their staff to have better manners
Rated 2 stars out of 5
by Gabriel - Posted on 29 July 2024
Writing on an autistic persons perspective I am a regular at this chemist the staff are inconsistent and are often not welcoming Sometimes there is a lady who shouts And sometimes there is a guy who asks for my details repeatedly Not nice for an autistic person just coming to pick up his prescription this situation is still pending
Visited May 2024
H Lloyd Chemist has not yet replied.