Hillsborough Pharmacy
58-60 HOLME LANE, HILLSBOROUGH, SHEFFIELD, SOUTH YORKSHIRE, S6 4JQContact details and opening times
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Reviews
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Review titled Extremely poor ! Avoid using as a regular pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
The staff are rude and just tell you what you want to hear re ordering regular medication , even if it is not correct . They don't answer the telephone , on one occasion the young man told me abruptly that I should have rang to order my medication, I couldn't because the didn't answer the phone . I have been left several times without medication for a day because they haven't ordered it . Then I receive two of the items . Items are always out of stock due to problems getting medication due to brexit. If you take your prescription to another chemist there is never a problem. I had to visit last week , my regular order had been delivered minus an item that had been on order since 30.10.23 . I tried to ring but the phone was off the hook so I had to drive down there . ( I have recently had spinal surgery ) . When I got there I explained and the same young man who is always rude and uninterested slammed down the items on the counter and said "Here " . I checked the item when I got home to discover I had two one issued on the 5th of November and one on the 11th of November. Firstly they duplicated the order , secondly I rang early last week to see if it was ready because I was running out only to be told there had been a problem getting stock and it should be in for Friday. Another obvious lie . This is not a one off it happens every month and its a battle to get the medication you have been prescribed. I have now changed pharmacy because I don't like their rude attitude, there is no customer service and my medication is never on time . I don't need the worry or stress having to try to battle to get the medication I need for several long term health conditions. If the NHS are wanting us to try to improve our mental wellbeing they seriously need to investigate this pharmacy. It's not just a known concern for patients but other health professionals are aware of problems with this pharmacy.
Visited November 2023
Hillsborough Pharmacy has not yet replied.
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Review titled So professional and friendly
Rated 5 stars out of 5
by Laura - Posted on 09 December 2022
The staff at this pharmacy go above and beyond for their patients. They are always very helpful, professional and very reassuring. They are fully stocked and willing to help if they don’t have something there and then. Even during lockdown they were always there willing to help in any way they could. I would highly recommend them to everyone and wish to thank them for their hard work and professionalism.
Visited December 2022
Hillsborough Pharmacy has not yet replied.