HILLTOPS PHARMACY
HILLTOPS MEDICAL CENTRE, KENSINGTON DR, GREAT HOLM, MILTON KEYNES, BUCKINGHAMSHIRE, MK8 9HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not to good chemist
Rated 3 stars out of 5
by Bella - Posted on 24 May 2024
Every month I get my medication delivered and 9 out of 10 I don’t get what I’ve ordered they never answer the phone today I’m missing 5items and antibiotics and it’s bank holidays the chemist as gone down hill there about 5staff in the chemist now I understand why people complain.
Visited May 2024
HILLTOPS PHARMACY has not yet replied.
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Review titled Awful Service
Rated 1 star out of 5
by Rebecca Hillery - Posted on 09 April 2024
Over the last few months the service at Hilltops Pharmacy has dropped significantly. Most recently, my repeat prescription took an excessive amount of time to process. Leaving me without medications. When I telephoned the pharmacy, the staff were not able to give consistent messages around the timelines. There is no guarantee when you will get your medications. Consistently, personal details are shouted out in the pharmacy, including name, address, and medications. I have moved to another pharmacy, and would strongly suggest that others do the same.
Visited April 2024
HILLTOPS PHARMACY has not yet replied.
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Review titled has gone down hill
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2024
I normally have my prescription meds delivered as can not get to the pharmacy between there opening hours mon-fri and they do not open on a saturday. i called today to re arrange delivery and was advised i need to collect !!! normally they deliver to a secure box outside my front door and have always posted them in there as you need a key to open. i was told they can not post in there as can not post meds.. i will now go on line and arrange a online pharmacy that will post.
Visited April 2024
HILLTOPS PHARMACY has not yet replied.
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Review titled Poor - Didnt know where a controlled drug was!
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2024
Poor. Told me that they could not locate my prescription "as I cant fish it out of that lot". I was told to come back, or take my prescription elsewhere, as they needed 48 hours to fulfil my request (this was an emergency order). I have used this Pharmacy for my regular monthly medication for years. Obviously my custom isn't appreciated. I was concerned that a controled drug was not to hand or in a place that was monitored and tracked. As such I will be reporting this to the CQC.
Visited February 2024
HILLTOPS PHARMACY has not yet replied.
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Review titled Not good
Rated 1 star out of 5
by Anonymous - Posted on 09 March 2023
Since the change of ownership the service has been lower - possibly due to the challenge of new staff and systems - I hope it gets better . Missing items, long waiting times - if you really need your meds on time - plan well in advance!
Visited March 2023
Review titled HILLTOPS PHARMACY
Replied on 19 June 2023
Hi, Thank you for taking the time to leave your review. We have been implementing new systems to streamline and address the issues you described. We take on board all customer feedback and the team looks forward to welcoming you again soon.
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Review titled Appalling pharmacy
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
Since change of pharmacy owner the website no longer exists. The delivery driver was off sick & medication was being delivered a week late. These things happen but the chemist asked me to collect when someone went to collect they said it was out on the delivery van. Then it didn’t get delivered for couple of days later. Communication from them is non existent. Also a friend of mine received medication from them with his address on the package but the medication inside was for another patient & it took a further week for my friend to receive their correct medication.
Visited December 2022
HILLTOPS PHARMACY has not yet replied.