HOGGS CHEMIST
Firdale Medical Centre, Firdale Road, Northwich, Cheshire, CW8 4AZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
Before I start this review it is not concerning all staff. This morning myself and a number of other customers were waiting in the rain for the pharmacy to open (on the window and online-opens at 0830). Inside of there was a pharmacy worker who completely blanked us. At 0850 the pharmacist came and opened the doors. No sorry, no acknowledgment for being late. When I asked the pharmacist quite abruptly explained that due to traffic and weather she was late and the pharmacy assistant couldn’t open the doors due to past abuse to NHS staff. Myself and the other ladies outside just wanted an acknowledgment or a sorry. Instead we were greated with poor attitude of staff and clear lack of training. The staff need to realise that de escalating a situation can lead to everyone understanding but if you verbally shout at patients not letting them get a word in, the whole situation will escalate. No respect for customers, lack of awareness that people had a day to get on with and also lack of understanding that as a health care provider your customers are probably there as they have themselves or somebody at home unwell. Poor show. Please, if any of the managers read this, can I have a response.
Visited October 2024
HOGGS CHEMIST has not yet replied.
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Review titled A caring pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
The staff are extremely polite, helpful and caring. The pharmacist listens to details and is very knowledgeable about the best path to take. She will order items for collection the next day if you require an item that is not usually stocked. They have a good system when dispensing prescriptions and waiting time is minimal.
Visited December 2023
HOGGS CHEMIST has not yet replied.
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Review titled Great pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
I agree they may not be open enough, but they are an amazing team who will go above and beyond, they’re genuinely caring and kind.
Visited May 2023
HOGGS CHEMIST has not yet replied.
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Review titled Closed when you need it
Rated 2 stars out of 5
by Anonymous - Posted on 04 March 2023
Hoggs Chemist always seems to be closed when the working public, in general, are off. There are big signs on the doors saying the chemist is closed from 12:30 - 1:30pm (lunch break) and then closed on Saturdays and Sundays. Offering a service doesn't seem to be what it was.
Visited March 2023
HOGGS CHEMIST has not yet replied.