Horsell Pharmacy
91 High Street, Horsell, Woking, Surrey, GU21 4SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dirty, shabby and disorganized for vaccination
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2024
I went to an appointment for a covid and flu vaccination at the Consultation room in Horsell, Woking pharmacy. The room is very shabby, dirty and disorganised. And it is so small that two people waiting in a que could hardly get their walking aids in. It is in effect just a little space added to the main pharmacy. The pharmacist giving the vaccination looked as if she doesn't wash her clothes and gave an amateur vaccination. My friend who went to the Woking Boots pharmacy and my husband who went to his GP practice in Knaphill had a completely different and satisfactory experience. They were also given an explanatory leaflet about the Covid vaccination. I wasn't even told the name of the vaccine or the batch number I had made an appointment for 10.50 but didn't get the vaccination until about 45 minutes later. When checking my NHS app it did give the vaccine and batch number. But in another area of the app there is a record of Covid 19 vaccination given at both 11.03 and 12.00 on the same day. I only had one. I will certainly never go there again for any sort of consultation.
Visited October 2024
Horsell Pharmacy has not yet replied.
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Review titled Shocking attitude
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
I was told that one of my medications was out of stock and they were uncertain when it would be back in stock. the person suggested going back to the surgery and seeking an alternative. Despite this, they tried to charge me for the prescription and the person got annoyed and short when I challenged the charge. When called on her attitude, the lady got quite aggressive. I am unsure what the staff gain from confronting patients in this manner. I would suggest that you keep an eye on what they are charging you as they attempted to charge me for a medication that not be available in future.
Visited January 2024
Horsell Pharmacy has not yet replied.
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Review titled Very efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2023
I changed my pharmacy to this one as I had read some good reviews and the service at my last one was very poor I have now got my first prescription and registered as it was dispensed very fast the day I handed it in.
Visited October 2023
Horsell Pharmacy has not yet replied.
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Review titled Appalled by their attitude.
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
Waited for 20 minutes whilst listening to the staff(do they realise they can be heard?) clearly trying to find my prescription "I've seen it." I was then accused of already collecting it. I had not and then accused that someone else must have collected it for me - no again. I was then begrudgingly issued with the medication and told that I would have to produce ID next time I wanted to collect a prescription and they would only give it to me. What if I was ill in the future and unable to collect? I felt humiliated and that I was being punished for what was clearly their mistake. Not only that but who have they given my prescribed medication to and what if that person isn't savvy enough to realise they have been given the wrong medication?
Visited February 2023
Horsell Pharmacy has not yet replied.