JEPHSON PHARMACY
Wroughton Health Centre, Barrett Way, Wroughton, Swindon, Wiltshire, SN4 9LWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very poor service.
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2024
Attended the pharmacy to pick up a prior ordered repeat prescription. Arrived whilst the pharmacist was on his break, but was only ten minutes till they returned, so wasn’t too concerned. I then had to wait because my order needed to be checked and picked. At around 25mins I asked the pharmacy assistant why my order was taking so long as others had been and gone within minutes, only to be told the pharmacist was prioritising walk in flu jabs over dispensing, despite me arriving 20mins prior to the walk ins. I waited a further 15 mins and asked how long it would realistically take, only to be told the assistant had no control over the pharmacist… after 40mins I left empty handed.
Visited October 2024
JEPHSON PHARMACY has not yet replied.
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Review titled Problems almost every time you visit…
Rated 1 star out of 5
by Michael - Posted on 28 June 2024
I fully appreciate that staffing levels these days are very low in every industry, but better organisation is required. Today I went to collect my medication to be told I can’t have it because pharmacist is on break… I drove here specially on my break from work and now won’t be able to get my BP tablets until Monday meaning I’ll be without medication over the weekend, as I won’t be able to come back later in the day as I was advised. I understand staff members have to have breaks… I suggest you simply shut the door for lunchtime cause what’s the point of being open if you can’t get medication?!!!!!
Visited June 2024
JEPHSON PHARMACY has not yet replied.
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Review titled Bad service
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2024
Went to collect medication, they found it and then another shop worker came out and said to the lady who was serving me, no you cannot give that out as the pharmacist is on lunch for another 35 minutes! No explanation at all just left me standing there. I am not sure why if a pharmacist has already bagged up the items I could not be served.
Visited June 2024
JEPHSON PHARMACY has not yet replied.
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Review titled Prescription Process
Rated 1 star out of 5
by Stephen Horner - Posted on 10 May 2024
I have been using the Wroughton Family Practice as my GP Surgery since 2012 and by default the Jephson's Pharmacy next door for my prescriptions. I have a requirement for daily medication (not my choice, I have a chronic illness) and the most unpleasant and anxious period of my busy routine is visiting the pharmacy to collect my prescription every month. Consistently there is a problem of not ready, out of stock or not received (my NHS app tells me that my GP has approved the repeat prescription). I have asked my GP surgery if I can have a quarterly prescription to reduce the amount of times I have to visit Jepson's pharmacy in Wroughton. Unfortunately their policy only allows them to issue a monthly repeat prescription. Can this be challenged? I accept that the staff are working extremely hard, as I am in my full time job, but I fear there is no effective coherent system between the customer, GP surgery and Jepson's pharmacy. Almost every time I make the torturous journey to collect my prescription I have to wait in a queue (in most cases in excess of 20/30 minutes only to be told that my prescription is not ready and can I come back later (I live 3 miles away and work out of town so my opportunity to visit the pharmacy is limited). I am not the only one, I often hear the same polite excuses delivered to customs in from of me. The staff are all very friendly and polite which masks the real issue that there is an inefficient process that is detrimental to good customer service. I would be willing to discuss my concern in more detail if required.
Visited May 2024
JEPHSON PHARMACY has not yet replied.
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Review titled Thank you all
Rated 5 stars out of 5
by Rachel - Posted on 02 May 2024
Thank you all for going above and beyond and helping me today you were compassionate thourough and quick, even though you were busy and under pressure many thanks
Visited May 2024
JEPHSON PHARMACY has not yet replied.
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Review titled Excellent service given
Rated 5 stars out of 5
by Sandra Blake - Posted on 22 March 2024
I have just had the most courteous and professional service any one could ask for. I had my blood pressure taken and due to it being high I came away with a monitor for 24 hours. On my return they sat and discussed the readings and then escorted me to the doctors reception to arrange an appointment. I would like to thank the staff for being patient and very professional.
Visited March 2024
JEPHSON PHARMACY has not yet replied.
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Review titled Awful Pharmacy
Rated 1 star out of 5
by Elaine - Posted on 04 October 2023
Jephsons pharmacy has really gone down hill since it has been taken over. I put in a repeat prescription on the 1st Sept 23 and did not receive my item until the 20th Sept 23, bearing in mind this was for very important heart medication (Beta Blocker) so if i had of run out it could of been serious, but the staff just don't seem to care. I went in 3 times for this medication only to be sent away and told to come back the next day over and over, each time waiting in a queue and taking up to 30-45 mins each time. This isn't the only time this has happened so I have now lost faith in them and gone elsewhere. I'm now using an online repeat prescription service, who have been excellent and on time. The atmosphere in there is awful and the whole place is outdated and needs a revamp and a clean, what a shame.
Visited September 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Unorganised, Unprofessional, Unfit for purpose
Rated 1 star out of 5
by Matthew R D Currington - Posted on 04 October 2023
In the past 12 months, I've had to revisit Jepson Pharmacy multiple times to collect my medication as it wasn't ready or they simply couldn't find it, the last two months I had to visit 3 times before successfully collecting, resulting in almost 2 weeks from the date of prescription request to the collection date. Wait time to be served, regardless of the time of day, seems to be a minimum of 20 minutes, resulting in at least an hour wasted each month (when you factor in the multiple wasted trips to collect). I have, on several occasions witnessed staff chatting to people in the shop whilst there is a queue of people waiting to be served. I don't necessarily blame the staff though, as there appears to be little leadership or examples being set. There is a definite habit of telling customers to come back in a few days whenever there's a problem. Both my partner and I have long-term heart conditions that require regular medication so we need a service that can be relied upon, as I'm sure most regular pharmacy users also need. This pharmacy used to be run very well, with the odd delay or issue, but these were always the exception, not the norm, it has totally flipped now and it's a rare exception that a transaction in there goes smoothly. We have given Jepsons a lot more chances than they deserve as we really wanted to support our local pharmacy, but they have made this impossible now, they are simply not fit for purpose any more, which is a great shame.
Visited August 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Worst pharmacy I ever used
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Wait one hour while others come in after me and get thier prescription when I query the wait I get a smirk and shrug of the shoulders, twice I wait an hour and still they can't supply all the prescription and give an owing note, I call to ask if item is ready they said yes then when I go to collect they don't have it, they told me another time doctor did not send prescription through I check in doctors they insist it did go through after I wait another 45 minutes in jephsons and leave with nothing, this is the worst pharmacy i could imagine, totally useless service and I never been messed around so much,I'm having my prescription sent elsewhere now and can't believe how jephsons has a 3.5 star rating, its not even worth zero.
Visited May 2023
JEPHSON PHARMACY has not yet replied.
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Review titled Worst pharmacy ever!
Rated 1 star out of 5
by Anonymous - Posted on 31 August 2023
From May onwards this year I have had problems after problems with this Pharmacy. It was getting to the stage where I dreaded going in for my prescriptions. Even though I telephoned ahead and was told my prescription was ready,when I got to the pharmacy the prescription was either missing or not ready. So many people waiting and being told the same thing. This is just not good enough. One thing more, on one of the occasions I was offered to have my blood pressure taken! I took up the offer and was told the blood pressure equipment was not working properly and I had the pressure taken 4 times!!! We all need our blood pressure taken whilst waiting in the never ending queue at this really awful pharmacy. Needless to say, I go elsewhere now.
Visited May 2023
JEPHSON PHARMACY has not yet replied.