JHOOTS PHARMACY
PORTISHEAD MED GROUP HC, VICTORIA SQ, PORTISHEAD, BRISTOL, NORTH SOMERSET, BS20 6AQContact details and opening times
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Review titled Closed during opening hours
Rated 2 stars out of 5
by Anonymous - Posted on 28 January 2024
Ordered essential pain relief medication via NHS app. Went to collect during opening hours only to find shutters locked down and a hand written 'Closed' sellotaped to the opening hours board. No apology, no mention on the website, no warning on the app. As this was a Saturday morning, and I had finished my previous prescription, I now have to wait until Monday to collect an order placed on the previous Monday. Only problem: no 'out of hours' dispensing service, and I have to go to work on Monday. Since this medication is an opioid, I cannot ask anyone else to collect it for me. As they accepted my prescription via the app, I cannot now collect it at another pharmacy. I will have to take a day off work to collect my medication or be in agony for another week; assuming they will be open next Saturday. No guarantee of that. Absolutely appalling position to be in. I will be making a formal complaint. If reading this makes sense you think twice about using this pharmacy, be aware that their other pharmacy in town (in Waitrose) appears to be closed for good. Boots on the High Street no longer seem to stock even mild opioids (codeine eg), as they are shutting permanently on the 4th of April. This clown show will then thus be the only game in town. Perhaps that's why they feel that they can be so outrageously complacent. Avoid for weekend or out of hours collections if at all possible; they can't be bothered.
Visited January 2024
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