Kamsons Pharmacy
LINGWELL CROFT SURGERY, 20 SHELLDRAKE DRIVE, LEEDS, LS10 3NBContact details and opening times
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Reviews
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Review titled Poor customer service
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2024
Attended a covid vaccine appointment to be told they don't do these on the date, even though I had booked an appointment. I actually had to say three times what I was there for and why I expected to receive the jab. This was not their first occurrence that day of someone arriving for an appointment. Was given no apology or alternative date. Was treated as if I was in inconvenience for attending my appointment.
Visited December 2024
Review titled Kamsons Pharmacy
Replied on 24 December 2024
Dear Patient, Thank you for taking the time to complete a review. I am sorry that you are unhappy with the service you have received. I have discussed your comments and concerns with the pharmacy team. When patients book their COVID vaccines on the NHS website the pharmacy is allocated stock. Pharmacies are not able to manually place orders for the vaccine. Unfortunately, on this occasion the vaccine supply did not arrive. Just like our patients, our teams found this extremely frustrating and they understand why you are annoyed that they could not provide this service. Unfortunately, the team were unable to provide an alternative appointment as they are unsure of when the stock would arrive. However, I understand they were offering to contact patients when they had received more vaccines. I am very sorry for your experience. The stock supply was out of the pharmacy's control. However, please accept my apologies that you were not contacted ahead of your appointment. Kind Regards, Kamsons Team