Kildonan Pharmacy
KILDONAN HOUSE, RAMSBOTTOM ROAD, HORWICH, BOLTON, BL6 5NWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad Service
Rated 1 star out of 5
by Samuel Mann - Posted on 10 January 2025
So I had an appointment on thr 10th of January 2025 at the Kildonan House Doctors and got told I have a Upper Respiratory infection and was given amoxicillian antibiotics so after my appointment I went to the pharmacy and told them my name and date of birth and was told to wait for my prescription after waiting there for an hour and 10 mins after I give them my name and dob I finally got my antibiotics the sevice was shocking I was told multiple times it's only going to be another 5 to 10 mins after me going to the receptionist in the doctors she said and showed me my prescription and said they should have it she was really nice and really helpful and tried her best within trying to get me my antibiotics as so as possible she even gave me the Barcode for the antibiotics to give to the pharmacy cause they was useless and couldn't go grab it themselves every time I tent to come to the doctors and be prescripted something this tends to happened if people are working for the help of people they should know better and want to aid the person as much and as soon and as possible, finally one of the pharmaceuticals when to the receptionist to see my prescription on her laptop to send over to his computer at the pharmacy whilst all the waiting around 2 girls come in who the pharmaceuticals know and they was all chatting and hugging everyone while they was loads of people waiting for the prescription to be given to them I just couldn't believe how bad the service and how they was talking to some of the people waiting too including myself, after I finally got my antibiotics after over a hour of waiting after my appointment, I asked if there is anyway of reviewing them and they told me you can't complain about us, you need to complain about the doctors it's not our fault I didn't want to complain about the time of how long it took even though it was a joke I wanted to complain about the rudeness of the staff there and how they dealt with the situation
Visited January 2025
Kildonan Pharmacy has not yet replied.
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Review titled Absolute joke but i'm not laughing!!!
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2024
Had multiple bad experiences at this pharmacy. Staff take their time and will always finish their conversations whilst not acknowledging your presence before they serve you. Manners appear to be optional and lacking. Ive waited for my prescription only to be asked if I want to come back later er well no I don't i'm here now!! Was then told they would have to find the prescription which could take a further 15 mins!! No apology or regret the general attitude is I am an inconvenience to them. I have been told in the past that they are too busy and to come back later, that the prescription was only received that morning and has not been done yet - I don't mind waiting in these cases but I am not happy being asked to return. Very unhelpful staff who appear to have the attitude that they are above the rest of us. Go elsewhere - not that they care we are all beneath them.
Visited October 2024
Kildonan Pharmacy has not yet replied.
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Review titled Poor customer service
Rated 2 stars out of 5
by Anonymous - Posted on 16 August 2024
queued up more than once (after handing prescription in) to be told they didn't have the meds in stock. unfriendly staff. The staff park on nearby residential streets (despite having a car park & use on another car park at the rmi opposite!) certain staff have been asked more than once to avoid parking outside people's homes because of residents disability but they respond with negativity and rudeness. Then continue to do as they please. Overall a poor experience.
Visited August 2024
Kildonan Pharmacy has not yet replied.