LALYS PHARMACY
4-6 London Road, North End, Portsmouth, Hampshire, PO2 0LHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can’t recommend enough
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Brilliant & well stocked pharmacy. I have tried many pharmacies for my dad’s prescription in the past and was the only one that helped me and had the medication in stock. The only pharmacy that I trust. The pharmacy is always clean and staff is amazing. They always have a smile on their face and willing to help you with anything. Amazed with everything.
Visited November 2024
LALYS PHARMACY has not yet replied.
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Review titled Grateful for my nominated Pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Very experienced team, all the time free to help, be free to ask for advice, private consultation! All the best to my Lalys Pharmacy London Road! 5 *****
Visited November 2024
LALYS PHARMACY has not yet replied.
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Review titled Amazing pharmacy and team
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
The ladies here are brilliant! I can’t fault them. The team have helped me so much with advice from the amazing pharmacist and also making sure all my meds are ready on time. Thank you so much lalys pharmacy London Road 😊
Visited October 2024
LALYS PHARMACY has not yet replied.
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Review titled Efficient staff
Rated 5 stars out of 5
by Ellie Thorpe - Posted on 17 October 2024
Sorted out issues with my doctors so I can receive my prescription in a timely manor. Pharmacist also remembers me and my name
Visited October 2024
LALYS PHARMACY has not yet replied.
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Review titled Great and fast help provided
Rated 5 stars out of 5
by Kamila - Posted on 18 October 2024
I'm so glad I've been informed by this lovely ladies that I can get help from them insted of waiting hours to get to surgery. It took 20min to get appointment and very needed antibiotics for tonsillitis. Such a good team, friendly, informative and willing to help.
Visited October 2024
LALYS PHARMACY has not yet replied.
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Review titled Taking money from the most vulnerable
Rated 1 star out of 5
by Poar family - Posted on 23 July 2024
Today my Mum and Brother were called and asked to pay £55 to continue to have their medication delivered by Lalys pharmacy in Portsmouth. It’s been a free service until now. My Mum is a pensioner in her70’s and has chronic arthritis plus is a full time carer to my Brother who has Down syndrome, global delays, and severe learning difficulties and is certified as severely sight impaired/blind. She relies on having hers and my Brothers prescriptions delivered as she cannot get to the pharmacy herself and none of her family members live close enough to help. Today she was called to be told this service was no longer free and Lalys would be charging £55 a year and could she pay this now. Panicked she did! She said she explained her circumstances to the young girl who called but they still took the payment. My Mum and Brother are trying to survive on just her pension and his benefits.. Wish a family member had been there as we would have advised her to refuse making the payment and to start receiving hers and my Brothers prescriptions from an online pharmacy and have them delivered for free still to her door. Shame on you Lalys now charging and taking money from the most vulnerable in society!!! Absolutely disgusting!
Visited July 2024
Review titled LALYS PHARMACY
Replied on 25 July 2024
Many thanks for the feedback. Unfortunatley deliveries arent a funded part of the NHS service therefore in current times, where pharmacies are trying to remain open and sustainable, delivery charges have needed to be implemented. This wasnt a decision taken lightly, however it means that we can ensure the service remains viable and continues to function. We will continue to campaign for our services to continue. Whilst we accept there are online pharmacy options, their model is different and also limited with certain aspects. We will continue to ensure retail pharmacies can continue hence some changes in processes, such as for deliveries.
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Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
Today was like previous encounters, was poor customer service , with staff seemingly unenthusiastic about interacting with the public. Despite a queue, there was enough staff to handle the busy period adequately. There was a lack of acknowledgment or apology for the wait, nor any explanation for prioritising other tasks over serving customers. phone calls this morning seemed to take precedence over face-to-face interactions. Perhaps it's time to provide these NHS employees with proper customer service training and support.
Visited April 2024
LALYS PHARMACY has not yet replied.
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Review titled Suddenly refused to deliver essential medication
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2024
I have been having my meds delivered for the last 3 years by Lalys and making payment over the phone. I also have all my vacs etc. at Lalys (Guildhall) and they have been brilliant. This last time I got a very abrupt lady when I called to pay and was told in no uncertain terms they would not take payment over the phone and will not deliver. I have gone to an another online pharmacy and will not use Lalys ever again for anything.
Visited February 2024
LALYS PHARMACY has not yet replied.
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Review titled Highly overpriced
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2023
Used this pharmacy out of convenience twice due to local one closing down I’m shocked how overprice majority of things are in there for example I purchased an acne treatment 15g £14.99 everywhere else it’s £9.99 !! Ridiculous I also found the higher up staff very rude
Visited October 2023
LALYS PHARMACY has not yet replied.
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Review titled Worst pharmacy ever
Rated 1 star out of 5
by Anonymous - Posted on 05 May 2024
I was referred here by 111, it was urgent as I needed emergency contraception after the condom broke, I went in and the woman loudly and unclearly confronted me asking why I was here, the issue is obviously quite private and I have really bad social anxiety not to mention I was surrounded by about 6 customers whom we’re all men. I took a few seconds to answer as I didn’t want to say it too loudly and just wanted to speak to them in a private room, she proceeded to raise her voice and everyone was staring at me. When I told her the problem she told me to come back in 40 minutes, I waited and came back to be greeted by the woman who was just as unfriendly as before, she told me to come back tomorrow, with the issue being urgent I replied that I would rather speak to someone now. They told me the only option was to come back tomorrow which I can’t do because I am working a 12 hour shift. They offered no solution and I have now driven all the way to gosport who will hopefully help me with the issue at hand, which has a countdown. Extremely disappointed.
Visited May 2023
LALYS PHARMACY has not yet replied.