Macks Pharmacy
2 EDEN PARK AVENUE, ELMERS END, BECKENHAM, KENT, BR3 3HNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful customer service
Rated 1 star out of 5
by Hilary Speed - Posted on 09 April 2024
Rude, unhelpful, pharmacist doesn’t have a clue. Lovely blonde lady who should move on somewhere else. Raising voice at me over repeat prescription Awful
Visited April 2024
Review titled Macks Pharmacy
Replied on 11 April 2024
Dear Ms Speed. Apologies for the poor experience you seem to have experienced at Macks Pharmacy and thank you for your feedback.I am Rajnish Patel, Superintendent Pharmacist of Ishrosh Healthcare Ltd. When matters like this are brought to my attention I am anxious to try and understand our patient's feelings and the service that has fallen short of their expectations Please feel free to contact me when you have a chance by email to rajnish.patel@nhs.net so that I may resolve any issues promptly. Your feedback is invaluable and we are committed to addressing any concerns to enhance our service.
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Review titled Rude unprofessional behaviour
Rated 1 star out of 5
by Rebecca Harris - Posted on 12 July 2023
Staff member with a dreadful attitude. She even Made a comment to the pharmacist about something I was ordering. Unprofessional behaviour.
Visited July 2023
Review titled Macks Pharmacy
Replied on 17 July 2023
Dear Ms Harris Thank you for your feedback- I would like to investigate this matter further to ensure this does not happen in the future and so that I may speak to you directly.I would therefore appreciate a message detailing the incident to my personal email rajnish.patel@nhs.net. Rajnish Patel Superintendent Pharmacist
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Review titled Poor customer service
Rated 1 star out of 5
by Nicola - Posted on 28 February 2023
Generally have a good experience, however not today! Pharmacist extremely rude and interrupted my conversation with his unhelpful comments and awful attitude! The lady serving was also rude and dismissive! have never met either of them before and hopefully will not again! Cannot believe how I was spoken too! Won’t be having my prescriptions sent there anymore!
Visited February 2023
Review titled Macks Pharmacy
Replied on 01 March 2023
Dear Nicola. Apologies for the poor experience at Macks Pharmacy and thank you for your feedback.I am Rajnish Patel, Superintendent Pharmacist of Ishrosh Healthcare Ltd. When matters like this are brought to my attention I am anxious to try and understand our patient's feelings and the service that lead to this situation. Could you please contact me when you have a chance by email to rajnish.patel@nhs.net so that I can apologise in person and obtain an insight into your complaint.