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Main Chemist

46 MAIN STREET, BROUGHTON ASTLEY, LEICESTER, LE9 6RD

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  1. Review titled The staff are rude and ignorant

    Rated 1 star out of 5

    by Anonymous - Posted on 07 May 2024

    I haven’t used the pharmacy in years because of how rude and unpleasant the staff are. Choosing to go elsewhere after feeding this back previously and nothing changing. They just got all defensive and got people including a Doctor from the surgery to leave them a positive review. However, needing a prescription for antibiotics and knowing that it had changed hands I thought I’d give it another go. I was wrong. Again I was ignored, with the gaggle of staff behind the wall doing their best not to look up and make eye contact, one member of staff even walking past me twice and instead of just taking the prescription off me leaving the woman helping the person in front of me on her own. It doesn’t take much to acknowledge someone or give customer service. I left and went to Cosby where the staff are at least pleasant. Why don’t you take this feedback onboard and actually do something about the staff there instead of allowing this culture of superiority, rudeness and ignorance to continue? Why get so defensive instead of actually listening to your customers? You want people to use local services and not a delivery service then I’d up your game.

    Visited May 2024

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