MOATFIELD PHARMACY
MOATFIELD SURGERY, ST.MICHAEL'S ROAD, EAST GRINSTEAD, WEST SUSSEX, RH19 3GWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Mountfield Pharmacy
Rated 5 stars out of 5
by Mike McCarthy - Posted on 30 June 2024
The Mountfield Pharmacy is situated close to the A22. On arrival the impression is of a clean, quiet, peaceful area which is surrounded by mature trees. I had arrived 35 minutes early for my appointment. This was not a problem. Within a few minutes I was shown in to a small room by the young pharmacist. He had a reassuring air of quiet, calm competence. When all the required checks had been gone through he gave me the vaccination which was painless. He then suggested I wait 15 minutes in the waiting room before driving. During this time I was checked on 3 times by a member of staff. All in all it was a pleasant experience for something we would normally try to avoid. Thank you Mountfield.
Visited June 2024
Review titled MOATFIELD PHARMACY
Replied on 30 June 2024
Hi Mr McCarthy, Thank you for your kind words, I’m sure that our lovely team will love to hear the positive feedback. Have a great weekend 😃 Thanks Sidi
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Review titled Helpful and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 25 June 2024
I was concerned that some of my medication was having an unintended adverse effect on my health. I called into the pharmacy and, although busy, the Pharmacist spent time going through my concerns and giving me guidance and reassurance for which I was very grateful. I felt unhurried and came away feeling my concerns had been addressed with a plan going forward which in no way contravened the consultation I had previously had with Medical Practitioner. Thank you.
Visited June 2024
Review titled MOATFIELD PHARMACY
Replied on 30 June 2024
Dear Patient, Hi Mr McCarthy, Thank you for your kind words, I’m sure that our lovely team will love to hear the positive feedback. We are pleased that our pharmacist was able to assist you. We strive to put patient as our number one pariority Thanks Sidi Pharmacy Manager
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Review titled Good experience
Rated 5 stars out of 5
by David Woollacott - Posted on 29 May 2024
Appointment on time. Pharmacist was courteous and explained treatment clearly, in a pleasant and informal manner. I felt good about the experience.
Visited May 2024
Review titled MOATFIELD PHARMACY
Replied on 24 June 2024
Hi Mr Woollacott, Thank you for your kind words, I’m sure that our lovely team will love to hear the positive feedback. Have a great weekend 😃 Thanks Sidi
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2024
Unorganized, significant delays to simply collective prescription today and on last occasion. Avoid.
Visited May 2024
Review titled MOATFIELD PHARMACY
Replied on 24 June 2024
Hi Anonymous We appreciate your frustration and thank you for your feedback. Our team strive to offer the best service and quality. Since our take over we have been working hard on improving our service level. Also, sometimes there might be instances where customers have to wait to collect their medicines. Rest assured that we are working very hard to improve the services.
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Review titled Awful service, very untidy, questionable standards
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I came to collect my prescription which I thought should be very easy and speedy as it was reordered through the surgery 5 days earlier. Upon arrival I waited 5 min before anyone noticed me and another 5 before I was served. Then, I had to wait another 15 min for my prescription to be prepared. When I get back home I check my prescription and realised that all my tablets were split into half and put into a small brown bottle. The bottle was labelled with my name, the name of the medicine and instructions how to take it. However, there was no manufacturer’s leaflet attached to it. I suppose there would be nothing wrong with all my tablets being split into half as it was my doctors recommendation, but in a previous month, I received tablets in original packaging (with a leaflet). I was splitting the tablets myself - one at the time. Considering how messy it was in this pharmacy and having no leaflet supplied with my medicine makes me think twice if I should take them at all! I will be changing the nominated pharmacy with immediate effect!
Visited January 2024
Review titled MOATFIELD PHARMACY
Replied on 24 June 2024
Hi Anonymous, We appreciate your frustration and thank you for your feedback. Our team strive to offer the best service and quality. Since our take over we have been working hard on improving our service level. Could you kindly provide us your details so that we can look in to this for you. Thanks
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Review titled NHS 111 prescription problems
Rated 2 stars out of 5
by MR THOMAS C BILLINGHAM - Posted on 05 January 2024
Contacted Moatfield Surgery in the morning, who said that because I was visiting the area I would need to come into the surgery, complete a registration form (not sure why this couldn't be done over the phone), then call them back to arrange an appointment, even though I was already on the phone to them Contacted NHS 111 who assessed me and referred me to the pharmacy at Moatfield, but they refused to treat me because they couldn't obtain a prescription. Pharmacy advised me to go to the walk in clinic at Queen Victoria Hospital, but they refused to treat me because they "don't have any doctors to prescribe medication" Contacted NHS 111 again who advised me that this pharmacy should contact them to obtain an electronic prescription, as the pharmacy had previously said they were unable to do that. I visited the pharmacy and spoke directly with the pharmacist who again refused to do anything. They simply said that they had referred it back to NHS 111 even though they had been told not to do that I contacted NHS 111 again who were very apologetic for the behaviour of this pharmacy and would investigate their refusal of treatment All the pharmacy had to do was contact a healthcare professional at NHS 111 to obtain an electronic prescription, which they keep refusing to do Failure of a duty of care and possible negligence on the part of the pharmacy
Visited January 2024
Review titled MOATFIELD PHARMACY
Replied on 24 June 2024
Hi BILLINGHAM, Thank you for sharing your feedback. I'm sorry to hear about your experience. We strive to provide prompt and courteous service to all our customers, and we may have fell short in your case. Also, the team have been spoken to regarding this. Thank you for bringing this to our attention. Kind regards, Moatfield Pharmacy