Morrisons Pharmacy
NEIGHBOROUGH CENTRE, PRINCES PARK, WALDERSLADE, KENT, ME5 7PQContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Morrisons Pharmacy.
Reviews
-
Review titled Appaling customer service
by Exaspirated - Posted on 19 June 2024
I ordered a repeat prescription via the NHS app on 12/06/24 I left it until 18/06 to collect so that they had time to prepare it and so that I wouldn't have to wait around (as usual). I was told it wasn't ready and to come back in twenty minutes. Twenty minutes later I went to call back in only to find people were queueing outside of the door. Mission aborted, so tried again the following day. I will not be using this pharmacy again. Unacceptable customer 'service'
Visited June 2024
Morrisons Pharmacy has not yet replied.
-
Review titled Poor customer service
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2024
Three days in a row my son (adult) attended the Pharmacy to collect medication that was due, each time he was told it wasn't ready, although they had the prescription from the GP for 3 days. When he went today he was told it was still not ready, he told them he had been told 3 times it would be ready tomorrow and he was running out of medication. The pharmacy remployee rudely replied "you won't die if you miss your medicine for 3 days" That comment I find totally unacceptable.
Visited June 2024
Morrisons Pharmacy has not yet replied.
-
Review titled Worst Pharmacy possible
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2023
Get a text message to say my prescription was ready. Go during my break and it is not ready. Told I will have to wait. This is the 3rd time. On asking the dispenser she said they only make it up when you go into the pharmacy. What is the point in the text then. She was extremely unhelpful and rude. Told me I could use a different pharmacy... Didn't need her to tell me that as I will never enter the building again. Would not recommend this Pharmacy to anyone
Visited September 2023
Review titled Morrisons Pharmacy
Replied on 02 November 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
-
Review titled Terrible
Rated 1 star out of 5
by Michal Marciniak - Posted on 23 August 2023
Meant to open at nine, all the workers arrived 15 minutes late and didn’t open up till 9:15. Meant to be open at 9. By the time I got served due to the queue it was 9:30 and I was late for work. Extremely unprofessional. Had no covid tests and none in store. When asked where they are as could not locate prior to pharmacy entry, I was told “I don’t know you will need to find it” rudely. If this is customer service at Morrisons pharmacy the whole team needs to be made redundant. Worst experience ever. I was 30 minutes late to work and unable to get a covid test putting others at risk.
Visited August 2023
Review titled Morrisons Pharmacy
Replied on 26 August 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
-
Review titled No telephone pick up
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2023
Pharmacy at Bromsgrove Morrisons. I have phoned now for three days. It rings many times and then you can here it being transferred to fax. Not once has the phone been picked up to speak to me. As a health care professional this worries me immensely. It certainly is not helpful for anyone enquiring about their prescriptions. Needs to be rectified very quickly.
Visited April 2023
Review titled Morrisons Pharmacy
Replied on 19 April 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
-
Review titled Never answer the phone
Rated 2 stars out of 5
by Anonymous - Posted on 11 January 2023
They’re harder to get in contact with than the GP which says a lot! How can vulnerable people access the pharmacy or how can people use pharmacy as first point of call if they don’t answer the phones. Also when you go in there they always tell you it’ll take an hour to dispense your medication and expect you to go and come back. I think they need to hire more staff
Visited January 2023
Review titled Morrisons Pharmacy
Replied on 22 March 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
-
Review titled Never answer their phones
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2022
This is the first time using this pharmacy. I am working and need to see whether my prescription is ready for dispensing as need it urgently. I have called over 40 times this morning since 10 am and they have never answered once. The only time I hear anything other than ringing is when the line is left to ring out which when other patient's are calling in and the line is engaged. I work for a pharmacy and am shocked that there is no one to answer the phones and offer patient's re assurance and advice. Worst pharmacy experience and will not use again.
Visited July 2022
Review titled Morrisons Pharmacy
Replied on 22 March 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us