NEWBY PHARMACY
448 SCALBY ROAD, NEWBY, SCARBOROUGH, NORTH YORKSHIRE, YO12 6EEContact details and opening times
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Review titled Astounded at the poor service.
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2025
Astounded at the poor, service I experienced at this pharmacy. The pharmacist grave me a date and time to attend for 24 hour blood pressure monitor fitting. I arrived at the appointment only to be told that they had given the monitor to someone else and I would have to return tomorrow. In my opinion, it is unprofessional to treat a patient in this manner. They had given me the date and time to attend and had dictated the availability. They could not explain how they had booked two people in for the same 24 hours. Constructive Suggestion - keep a booking system and use it. Maybe something simple like a diary?? Would that be useful perhaps? Get someone to explain how you could manage a booking system perhaps? Someone who understands how helpful a diary could be. There’s a clear need for developing a booking system that would be easy for you to use. Something not too complex would seem to be appropriate. Maybe also stop creating difficulties for patients when they are already under stress. And maybe consider having the courtesy to call a patient when double booking occurs? That would have been the polite thing to do of course. You have my phone number. But no…you didn’t bother. Failures in all of the above just indicates a basic lack of organisation and discourtesy to the patient. But…why bother…it’s just another patient I suppose.
Visited March 2025
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