Nu-Cross Chemist
8 HERMITAGE ROAD, HITCHIN, HERTFORDSHIRE, SG5 1BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by Linda Diane Stokes - Posted on 12 October 2022
Had my covid booster today, all staff very friendly, I didn't feel a thing. I only queued for about 10 minutes. Lovely experience. Thank you xx
Visited October 2022
Nu-Cross Chemist has not yet replied.
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Review titled Excellent Covid and Flu Vaccination Centre
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
I rang and was told I didn't need to make an appointment but just needed to bring my NHS number. Also, was informed that before mid day was quieter and less busy. Arrived at approx 11.15, was immediately asked if I was there for vaccines. Was asked to go to small vaccine room and had both my flu and covid booster immediately. Excellent service, couldn't be any better, was in and out within a very short time. Extremely polite and hard working staff.
Visited October 2022
Nu-Cross Chemist has not yet replied.
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Review titled Very poor Covid vaccine experience
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2022
Disorganised at time of visit. Not given vaccine information leaflet at time of being Covid booster and had to go back and ask for it. Information about booster dose has not been updated on my NHS record despite me going back to them several times and giving them my information all over again. Today I was told “it’s with Head Office - we had a glitch and lost a lot of people’s records in September”. Very poor response and no sense of urgency to help amend the situation.
Visited September 2022
Nu-Cross Chemist has not yet replied.
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Review titled Poor record keeping for covid booster
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I attended in September to get my booster, i was not given any information about the vaccine i had been given. Now over 3 months later my records have still not been updated. I have called, but constantly get a busy tone. Do Not go here for your booster
Visited September 2022
Review titled Nu-Cross Chemist
Replied on 09 November 2023
Dear Patient, I apologise for the experience that you may have had at the time however when this service was introduced it was new to most pharmacie. I believe our staff coped well given the circumstances, we were actually open when a lot of surgeries would not even see their patients. People forget the support that we provided , our staff also have families to go back home to . They put their lives at risk when in close counter with patients. Occasionally things go wrong due to perhaps human error or technical issues- I obviously cannot tell however our service was great when you consider we also have to continue working under difficult covid conditions unable to get medicines staff shortages etc. Its always worth taking a second look from someone else's prospective to understand what may have gone wrong instead od simply criticising the staff who do work extremely hard and long hours. Our system has been improved now that we have had some experience of dealing with Covid, whereby the patients details reach your doctors within a short period time often within hours.