NW PHARMACY
11 MARKET PLACE, NORTH WALSHAM, NORFOLK, NR28 9BPContact details and opening times
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Review titled Poor unprofessional service
Rated 1 star out of 5
by Lisamarie Cable - Posted on 27 October 2024
I was instructed to pick a prescription up from my GP as the Birchwood surgery is sharing pharmacy’s apparently. When I went to collect the female serving was training another colleague. I felt she was patronising to this colleague. She asked my details and then suggested it was upstairs. After a while of waiting and a que behind of 3 people, all we could hear upstairs was laughing and chatting…this was at least 5-10 minutes! She then returned having left training colleague alone all this time awkward and embarrassed. She then spoke to me in a too familiar fashion calling me “darling” to announce it’s been sent to the surgery!!! Why would I be sent there in the first place? I feel your staff need further training on suitable conduct dealing with the public and to know that laughing and joking in front of customers is not suitable when you keep them waiting. It was a 30 second job to look that took up to 10 mins because she wanted to have a chat with her friends keeping me waiting. We could hear them messing about upstairs too. I felt like suggesting she may like to pay me for my time to be kept waiting.
Visited October 2024
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