Parade Pharmacy
18 The Parade, Oxford Road, Kidlington, Oxfordshire, OX5 1DBContact details and opening times
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Reviews
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Review titled Rude Service and Medication Packaging Issues
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2025
I had a very disappointing experience at Parade Pharmacy. When I asked a simple question about the difference between brands of Clarithromycin, the pharmacist dismissed my concerns in a very unprofessional manner, even calling my GP “rubbish.” This is completely unacceptable behavior from a healthcare provider. Patients deserve respectful and informative communication, not rude and dismissive responses. To make things worse, the Amoxicillin they gave me had completely different branding on the box compared to the medication inside. This raises serious concerns about transparency and trustworthiness. When I questioned this, I received no clear explanation. I strongly do not recommend this pharmacy due to their poor customer service and lack of professionalism. If you need reliable service and proper patient care, I suggest going elsewhere.
Visited March 2025
Review titled Parade Pharmacy
Replied on 25 March 2025
Hello, I am sorry for your disappointment. Please be assured that the pharmacist did not describe your GP as rubbish. I understand that you returned to the pharmacy twice saying you did not like the taste of your medication. On the first occasion the pharmacist went out of her way to re-dispense your medication again, which many would not have done. On the second occasion she said that she cannot keep doing so. The medicine was dispensed from two different batches and was marked as so being. This is entirely appropriate for dispensed medicines as reducing waste is an important NHS target. The medication dispensed was as prescribed.