Prospect Pharmacy
Prospect House, 121 Lower Street, Kettering, Northamptonshire, NN16 8DNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fabulously supportive Staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
Called Prospect Pharmacy today after my consultant had suddenly discontinued two of my mental health meds. Spoke to a male who was warm and supportive and really took his time to try and put me at ease, handed my call over to the pharmacist S who was reassuring and took her time to hear all my symptoms and offered me helpful advice on where to turn to next and also what to do if the first recommendation wasn’t helpful.
Visited April 2024
Prospect Pharmacy has not yet replied.
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Review titled Totally unreliable
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
For the umpteenth time, my partner has tried to collect a prescription during their lunch break as this is the only opportunity during the work day. For the umpteenth time, the scheduled opening hours have been changed at the last minute and without actually letting anyone know officially. Today instead of closing from 1-2pm, the pharmacy was closed from 1.20-2.20pm. Having waited from before 2pm until 2.25pm, my partner had to leave without collecting any medication, as he needed to be back at work. Therefore we are going without our medications yet again. Had enough now and will be changing pharmacies. Until now it has been convenient only in that the surgery is next door. However now it is just not worth this one positive factor due to the amount of hassle we have every time we need to collect our medications. How is it acceptable to just change opening hours on a whim for any service, especially one which revolves around ensuring that people are able to collect the medications that keep them alive?!
Visited January 2024
Prospect Pharmacy has not yet replied.
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Review titled delivery issues
Rated 2 stars out of 5
by keith vincent - Posted on 20 December 2023
On the 12 December i ordered my repeat medication early due to Christmas pressures. On the 13th. December, Prospect Pharmacy received the order from my GP. The medication labels were also printed. On the 18th. of December, my medication arrived, minus one product. I notified the pharmacy immediately of the omission and was told that the delivery driver had not picked it from the fridge. I was also told that i would have delivery the following morning. By lunch time my medication had still not arrived. so another phone call was made, this time to be told it would be on the afternoon delivery. Needless to say, it did not arrive.The 19th. December, again no medication. The medication in question is to control COPD, so is very much required. The medication finally arrived at lunch time on the 20th. The sticky labels on the packaging has a date of 19/12/2023 at 15.21. Could someone please give a satisfactory explanation as to the delay.
Visited December 2023
Prospect Pharmacy has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Geoffrey wills - Posted on 25 July 2023
Fantastic never any trouble.. My lovely wife sorts my medication out but have been down too collect my self the odd times... cannot thank the staff for all there hard work as they all seem so busy but so very helpful and friendly.. have witnessed rudeness from other people who seem too think they are the only person alive too need medication and have too say staff handled with 100% professional attitude .. well done .. not sure they would have faired too well if I was spoken too like a lesser being than there high and mighty selfs... patients people I am sure 10.min wait will not make a difference ....if it does leave it and go back and collect... No one has the right too speak and treat anyone like they are beneath them when they are doing there level best too help.. reguire respect and patients it cost nothing !!!!!!!!!
Visited July 2023
Prospect Pharmacy has not yet replied.