RAINBOW PHARMACY
335 ROBINS LANE, SUTTON, ST.HELENS, WA9 3PNContact details and opening times
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Reviews
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Review titled Terrible practice, unprofessional in every way
Rated 1 star out of 5
by Callum - Posted on 26 April 2024
They lost my Prescription and signed it out by “accident” I have been back 3 times to get it? The most recent visit she said “it’s signed out so you must of it, you’re nearly new a renewal anyway so just wait.” Then continued her conversation with someone else about clogging her toilet and filling it with her finger to stop it from flowing out whilst ignoring me. I have received multiple levels of disrespect from the other colleague from telling me she I buy too much Imodium (I have Crohns) she’s not fit to be in customer service let alone a professional personal profession as pharmacy. It is very apparent the social life of these employees is more valuable than their actual job.
Visited April 2024
RAINBOW PHARMACY has not yet replied.
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Review titled Worst practice I have ever encountered
Rated 1 star out of 5
by Paul - Posted on 09 January 2024
I changed over to this practice around 4 months ago. My GP sends my prescriptions electronically to the practice, but it has taken a week before I got my items from my scripts and then the 4 times they have delivered my order items were missing each time. This time my insulin was not delivered which is a life saving drug, my very strong painkillers were not delivered, a Freestyle Libra was not delivered I get 2 of these and they only sent one, Tubifast Yellow Line & Blueline was not delivered, Topper 8 Swabs were not delivered. I telephoned the Practice on the 8th January and I asked to speak with the manager. He said he was the manager but last month the Manager was female I think anybody that answers the Pharmacies phones renders themselves has the managers. I explained the situation that once again just like the other 3 occasions that items were missing from the order. Just to clarify my GP sent the scripts electronically to this Pharmacy on the 29/12/2023. So I know they definitely would have had the scripts on the 2/1/2024 but I had to phone them on the 5/1/2024 to ask where the hell was my script and was told that most of the items were out of stock and that delivery could only be made on Monday 8/1/2024 and yes it was delivered with the above said items missing. So the manager said that there were scripts from last month that you should have had but are still here well sorry that’s your fault again and then he said that he is having trouble getting my strong painkillers and that I should phone my GP stating that. Anyway when I put the phone down I phoned 4 pharmacies within St.Helens 3 of the Pharmacies had the Painkillers in stock and the other Pharmacy stated that they can get them, in the afternoon. So what a joke this practice is. Again they have had 4 sets of scripts over the past 4 months, and each month it has took an age to deliver and then I find out that items are missing in all of their 4 deliveries. No wonder it has only got one star. And you could hear this so called manager over the phone being complexed when talking with his staff about the whereabouts of where my stuff was. Anyway they found my Insulin but then said the driver only works in the mornings and I said that you have had a Life Saving Insulin Drug which you should have delivered to me straight away but you kept it in your possession for a matter of days until I contacted you about the delay. So then I had to phone my daughter again to come out of her works like she did last month and go and pick my Insulin up along with some other items and when she arrived at my house all I had was my Insulin, Antibiotics, and vitamins and I am still waiting for last months scripts and some items from this months scripts. This Pharmacy is just one big Joke and I have recorded our conversation so any lies he tells then I will replay his conversation with me and you can hear that he hasn’t a clue. This Pharmacy needs somebody who can run it and not run it into ground.
Visited January 2024
RAINBOW PHARMACY has not yet replied.
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Review titled amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2024
great staff and pharmacy! helped me when i couldn't get my daughters adhd medication as it was out of stock. called around many pharmacy's. recommended i may need to change my script due to the medication being out of stock everywhere then proceeded to ring the doctor and spoke to them about the situation while keeping me in the loop and explaining to me in clear detail as i was very worried. amazing customer care and morals!
Visited January 2024
RAINBOW PHARMACY has not yet replied.
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Review titled Great pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2023
Called 15/09 and received fantastic & speedy service! So glad I visited as every other pharmacy I visited didn’t have the eye drops I needed! Thank you
Visited September 2023
RAINBOW PHARMACY has not yet replied.