Revel Pharmacy
REVEL SURGERY, BARR LANE, BRINKLOW, RUGBY, WARWICKSHIRE, CV23 0LNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Fantastic Pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
I use the Pharmacy for not only my own prescriptions but also for my nephew who I am an advocate for. The pharmacists and staff are friendly, and always able to support with any queries I have and also a very fast turnaround with receiving my medication usually within 24 hours. I highly recommend this wonderful community Pharmacy and wish to say a huge thank you to all the team.
Visited October 2024
Review titled Revel Pharmacy
Replied on 10 October 2024
Dear Anonymous, Thank you for your review. I am glad you have found accessing our services a positive experience and that you have found us supportive. I will pass your feedback onto our team. Thank you again, Paul Mills Superintendent Pharmacist
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Review titled Great Pharmacy
Rated 5 stars out of 5
by Carol Ludford - Posted on 09 October 2024
The pharmacist was absolutely brilliant when I popped in for my flu vaccination, quick and easy service, no appointment needed and was also able to use the pharmacy first service at the same time. I would definitely recommend.
Visited October 2024
Review titled Revel Pharmacy
Replied on 10 October 2024
Dear Carol Ludford, Thank you for your feedback, feedback such as yours is extremely useful for myself and the team and helps us develop future services. We have worked very hard to ensure we have safe, effective and efficient services - I am glad your experience was positive. I will pass your feedback onto the rest of the team. Thank you again. Paul Mills Superintendent Pharmacist.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2024
A very friendly and efficient pharmacy with knowledgeable staff. Recently used them when my son had an accident resulting in a very deep cut. The pharmacist correctly identified that it had become infected and advised us to see a doctor. On a personal note, I have a few prescription items on repeat and they’re always ready within 24 hours of ordering. Great service serving the community.
Visited October 2024
Review titled Revel Pharmacy
Replied on 07 October 2024
Dear Patient, Thank you for your detailed feedback, we have worked very hard to prioritise our efficiency and patient service and I am happy you have had such positive experiences. It means a great deal to all of the pharmacy team that you have taken the time to give us this feedback. I will pass on your feedback to the team and look forward to you continuing to use our services. Paul Mills Superintendent Pharmacist.
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Review titled Excellent pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2024
Called into the pharmacy for my annual flu vaccination as it was more convenient than booking an appointment with the doctor or nurse. Did not have to wait, quick and easy. I also use the pharmacy for my repeat prescriptions, much better than other pharmacies I have used in the past. I've been able to collect my medication from the Revel within 24 hours of ordering. Excellent service.
Visited October 2024
Review titled Revel Pharmacy
Replied on 08 October 2024
Dear Patient, Thank you for your feedback, it is very useful to receive feedback about our products and services. I am happy you have found our service efficient and you had a good experience using our influenza vaccination and dispensing services. I will pass your feedback on to our team - we take the views of our patients very seriously and use it to guide how we approach future services. Many thanks again for taking the time to provide a review. Paul Mills Superintendent Pharmacist
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Review titled Excellent service
Rated 5 stars out of 5
by John Clarke - Posted on 08 October 2024
I find that this pharmacy is excellent. They have a very fast service and very easy to use. Staff are very courteous and efficient. My visit today and service from the young man working there was first class.
Visited October 2024
Review titled Revel Pharmacy
Replied on 08 October 2024
Dear Mr Clarke, Thank you for your feedback - I am very grateful that you have taken the time to give us this feedback. We have worked very hard to develop a patient focused and efficient service and I am very happy to hear this is your experience. I will pass on your feedback to the pharmacy team. Thank you again, Paul Mills Superintendent Pharmacist.
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Review titled great service
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
I recently had a change to my medication, and was worried I would not be able to collect it, however it was in stock and all went well with the friendly staff.
Visited April 2024
Review titled Revel Pharmacy
Replied on 30 April 2024
Dear Patient, Thank you for providing feedback regarding your visit to The Revel Pharmacy, I am pleased you found our staff friendly and we were able to help. I will pass on your feedback to the team. Paul Mills, Superintendent Pharmacist
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Review titled Extremely helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
I recently visited the pharmacy as I am new to the area to collect a prescription and purchase some antihistamines. The advice that I was given for the antihistamines was extremely helpful. The staff are polite and I would definitely recommend.
Visited April 2024
Review titled Revel Pharmacy
Replied on 14 May 2024
Dear Patient, Thank you for providing feedback regarding your visit to The Revel Pharmacy, I am pleased you found our advice helpful and the staff polite. I will pass on your feedback to the team. Paul Mills, Superintendent Pharmacist
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Review titled Appears to be no system in place
Rated 2 stars out of 5
by Anonymous - Posted on 22 April 2024
My recent visit to the pharmacy left much to be desired. Despite being assured of a swift 5-10 minute wait for my prescription, I found myself waiting an astonishing 55 minutes. As a visibly unwell parent with my young child and two others waiting in the car, the prolonged delay was both frustrating and unacceptable. What exacerbated the situation was witnessing at least 7 others come and go while I remained stuck in the empty pharmacy. Upon finally inquiring about my prescription, I discovered it hadn't even been prepared, further adding to my wait. It was disheartening to observe someone arrive for their doctor's appointment, swiftly collect their prescription, and leave within minutes, while I continued to wait. My prescription was a simple antibiotic, so the lengthy delay was perplexing. The disregard for my time, particularly with a young child in tow, was deeply frustrating. This isn't the first time I've encountered such delays at this pharmacy. It's disappointing that despite being the only option for miles around, there appears to be little effort to enhance their service.
Visited April 2023
Review titled Revel Pharmacy
Replied on 24 April 2024
Dear Patient, Thank you for your feedback, I am grateful you have taken the time to review your experience. I am Paul, the Superintendent Pharmacist and firstly would like to apologise for your negative experience at The Revel Pharmacy, we do not want any of our patients to have such an experience. I would like to learn more about your visit to our pharmacy, to discuss this with you, investigate the issues you experienced and learn as much as we can, to do so I need more information. I would be grateful if you would contact me by email to discuss this further at pharmacy.fph05@nhs.net or if you would prefer by telephone on 01788 834 848. Once again I am sorry you have had a negative experience at The Revel Pharmacy and would welcome the opportunity to discuss this further. Paul Mills, Superintendent Pharmacist