ROBIN LANE - THE PHARMACIST
ROBIN LANE MEDICAL CENTRE, ROBIN LANE, PUDSEY, LEEDS, LS28 7BRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2024
No point making on line booking it having to wait. Tried to call back later as requested by staff no one answering phone for an hour (phoned another local pharmacist,booked in in 5 minutes).
Visited October 2024
Review titled ROBIN LANE - THE PHARMACIST
Replied on 01 November 2024
Dear patient Thank you for your feedback, We have investigated your complaint and unfortunately the Pharmacist on duty that day was unable to login on the vaccination portal for a short period of time. Colleagues at the pharmacy did acknowledge the problem and advised patients that they would have to wait until the matter was resolved. The Pharmacist was eventually able to login and queue was managed accordingly. Based on the learnings from this incident we have reviewed our procedures, we now ask all Pharmacists to ensure their login details are up to date before the clinic commences. Further to your complaint, we have now requested a second phone line at Robin Lane, to ensure patients are able to contact us without having to wait in a queue. Being an independent owned family business, a warm friendly and caring service is extremely important to us, please do not hesitate to contact us to discuss this further as we are always keen to address any issues and improve our service for our patients and local community. Once again, apologies for the distress caused
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Review titled Professional friendly and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
I attended for covid and flu boosters in October 2023 and found it an efficient and well delivered service. The staff were welcoming, efficient, and punctual. I think the chemist noticed my fear of all things medical and was very reassuring, without referring to it directly, which was appreciated. I mentioned that I usually experience 'dead arm' after a flu jab, and was assured that wouldn't happen on this occasion. I was sceptical but delighted to find that was correct - so whilst that may be a coincidence, I'll definitely book future boosters at this pharmacy. The public area of the pharmacy was spacious, light and clean.
Visited October 2023
ROBIN LANE - THE PHARMACIST has not yet replied.