Rowlands Pharmacy
94-98 Fratton Road, Portsmouth, Hampshire, PO1 5BZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2024
The most unhelpful chemist I’ve ever had the misfortune to use. Refuse to answer incoming inquiry phone calls then turn the handset off,if by some chance you manage to get someone to pick up they strop around and talk to you as if how dare you bother me but the worst thing is they never have any medication in stock so if they are delivering because your disabled you can wait up to 10 days to get them in then you have to wait until someone can be bothered to deliver. These are important meds such as insulin and heart tablets not frivolous meds. I personally would close them down because they obviously do not enjoy working there.
Visited August 2024
Rowlands Pharmacy has not yet replied.
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Review titled Ongoing issues
Rated 2 stars out of 5
by Hayley - Posted on 22 June 2024
Ongoing issues with the pharmacy not answering the phone. Ongoing issues with the NHS site stating medications have been issued when I haven’t received them or received an IOU which has never been filled and obtained. Increasingly disappointed with the service and incompetence. Will be looking at another chemist to get my medication from
Visited June 2024
Rowlands Pharmacy has not yet replied.
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Review titled Unhelpful attitude
Rated 1 star out of 5
by Stephen Covington-Cross - Posted on 01 October 2022
I rang Rowlands pharmacy about the possibility of obtaining my annual Flu jab there. I was told that yes I could but do not come in between the hours of 12.00 to 14.00 as this is lunch hour & the pharmacist wouldn't be available. I go into the pharmacy at 17.10 & ask if I may have the vaccine . I got told by a member of staff 'no not at this time' as she gazes at the clock in doing so. Then informs that the pharmacist is busy & I'll have to come back in 4 days time when a qualified pharmacist might be available to administer the vaccine. I have trouble with my mobility & being asked to come back again simply because it was getting near to their going home time in truth isn't good enough. It would've taken a couple of minutes & I was prepared to wait. Was given the reason for the 4day wait was because it was 'risky' coming back till then as their may not be a pharmacist on duty that's qualified to administer the vaccine. The pharmacist present at the time heard all this conversation but made no effort to help in the matter. Overall a very poor attitude towards customer relations, if they can't provide a satisfactory service they should not be participant's in offering the service in the first place. Being vulnerable I shall now have to make a visit to my G.P.s surgery which I was trying to avoid with my current mobility issues.
Visited September 2022
Rowlands Pharmacy has not yet replied.