Sorrell Bank Chemist
23 BOLTON ROAD, SALFORD, MANCHESTER, M6 7HLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Sorrell Bank Chemist.
Reviews
-
Review titled bad practice
Rated 1 star out of 5
by Lacey Adams - Posted on 30 September 2024
I phoned 12 times today and not once was the phone picked up!!! You go in and they’re all literally just stood around!!! Fuming. Get it sorted!!my prescription for ADHD medication was delivered at 10am this morning and I’ve not been informed until I tracked where it was!!! It’s now 17.45pm.
Visited September 2024
Sorrell Bank Chemist has not yet replied.
-
Review titled Never answer's the phone
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2023
Twice I've called today "You are call number 1" 60 minutes still no answer I tried again 3 hrs later " You are caller number 2 " Another 60 minutes listening to the message. No one bothered to answer
Visited November 2023
Sorrell Bank Chemist has not yet replied.
-
Review titled Awful, awful, awful
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
When you go in they ask you your name, they then go off into the back and a few minutes later come back and ask you your name. Then they start saying the prescription isn't there even though it's been sent. Then someone else comes out and looks and surprise surprise they find my prescription. I see so many frustrated customers whenever I go here. It's an extreamly rare thing in my opinion when someone goes in and comes out satisfied. There is always something wrong. The amount of times I have been given out of date or short dated medication is unreal. They give you a 28 days supply of medication that won't last the 28 days due to being out of date. I go back and they change it but that's only because I am checking. What about those that aren't checking? Very poor practice not only by the fulfilling staff who get the medication but also the pharmacist who clearly isn't checking the dates.
Visited May 2023
Review titled Sorrell Bank Chemist
Replied on 23 May 2023
Dear patient Thank you for your review. We are sorry to hear of your poor opinion of our branch at Sorrel Bank Chemist. I believe you have now spoken to the branch Manager and your issues are resolved. If this is not the case please contact us at enquiries@aimrx.co.uk AIM RX Ltd
-
Review titled Why Is The Pharmacy Not Open At Times Stated?
Rated 3 stars out of 5
by Anonymous - Posted on 16 April 2023
I am waiting to pick up a prescription which was sent to Sorrel Bank via 111, when I went to the Pharmacy to pick up the prescription it was closed. I tried ring on numerous occasions during supposed opening times and no one answered the phone. The antibiotic prescription is now stuck there with no idea when I can collect it. People needing antibiotics should not have to wait 3 days.
Visited April 2023
Review titled Sorrell Bank Chemist
Replied on 17 April 2023
Thank you leaving a review of our branch at Sorrel Bank Chemist. Our opening times are published on the NHS website and these are also sent to NHS 111. Our opening times can be checked here: https://www.nhs.uk/services/pharmacy/sorrell-bank-chemist/FQ629 If you would like to contact us with more details regarding your complaint please email us: enquiries@aimrx.co.uk Thank you. AIM RX Ltd
-
Review titled Appalling Treatment.
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
I visited the chemist at 6:00pm and requested my medication, they already had my prescription, at 6:20pm I was asked again what did I require. 6:30pm I left expecting when I returned at 8:00pm all would be ready. I returned, waited 10 minutes, nothing! I departed and returned at 8:30pm. Again absolutely nothing for me. I requested a printed prescription, things started to get a bit heated, all should be on camera, so I could go elsewhere for my tablets. The pharmacist, replied good and don't come back. I asked the individual if they were the pharmacist, the reply was yes, the board indicated a different gender for whom was on duty. If they were as stated they have questionable ethics and etiquette, if not a legal issue is at hand. 10 more minutes and still no progress. I explicitly said I would return tomorrow for the prescription. When I returned the following day the medication was ready but no prescription! I informed the pharmacist I wished to go elsewhere. This individual was a first class professional and sorted me out in minutes. I was greatful for that. The individual on the first day clearly was incapable of fulfilling his role and hell bent on winding someone up!
Visited April 2023
Review titled Sorrell Bank Chemist
Replied on 09 May 2023
We are sorry to hear your experiences of our branch at Sorrel Bank Chemist. We would like to investigate this complaint further. Please contact us at: complaints@aimrx.co.uk AIM RX Ltd
-
Review titled Poor service, poor duty of care
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2023
Rings out whenever you need them urgently or non urgently. Phone always rings out then they pick up and put the phone down on you. Receptionists can never be bothered to answer the phone, blatantly ignore it. Disgusting for the line of work it is.
Visited March 2023
Sorrell Bank Chemist has not yet replied.
-
Review titled Made to feel extremely vulnerable
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2023
Had my complete address announced to the whole of the pharmacy. After asking to confirm my address when there were 2 other people in the pharmacy less than 1 meter from myself and certainly could hear. I gave my street name and the pharmacist deveined to tell everyone else my house number. My medication was for mental health and this has now made me feel more bunerable with my conditions
Visited March 2023
Review titled Sorrell Bank Chemist
Replied on 30 March 2023
Thank you for taking the time to leave a review of our branch at Sorrel Bank Chemist. We are sorry to hear of your experiences. Our procedures require us to check each patient's address to ensure the correct patient receives the correct medication. This should be done discreetly. Our apologies if this was not the case. If you would like us to investigate this matter further please contact us: enquiries@aimrx.co.uk AIM RX Ltd
-
Review titled Not respecting patient confidentiality
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2022
I asked to purchase some Nytol (over the counter sleep aid tablets) which this pharmacy had on sale. I was asked some intense questions about my mental health and personal circumstances in a shop full of people. This made me feel extremely embarrassed and like I was some sort of drug addict. If the pharmacy aren’t comfortable selling these over the counter medications then they should take them off the shelf. This was a huge breach of patient confidentiality. I was then asked if I had made lifestyle changes, I did not go into the pharmacy for a lecture about my lifestyle choices, just to buy an over the counter product which they have on sale. I found this question very derogatory as was the pharmacists tone and manner. It is terrible practice to ask personal questions in a public space and I urge you to speak to your staff and provide further training so that other customers don’t have to go through this ordeal. As I am currently experiencing some difficulties in my life that are affecting my sleep this visit to the pharmacy has just made me feel a great deal worse!
Visited December 2022
Review titled Sorrell Bank Chemist
Replied on 23 December 2022
Dear patient Thank you for taking the time to leave feed back regarding our branch at Sorrel Bank. Pharmacy medications have to be sold, legally, under the supervision of Pharmacist. Our highly-trained Pharmacist will only have had your best interests in mind when asking questions about your health. Sometimes this advice can include suggestions about lifestyle changes which maybe clinically more appropriate than medication. All our branches have a consultation room if you feel you would prefer the discussion to be in private. AIM RX Ltd